PLAYipp Manager

Publish

  • Publish - Media objects and links

    Publish media objects and links

    This article discusses how to publish different types of media such as images, video, PDF, Powerpoint, web links, documents and video streams. Furthermore, the article also shows the location and content of the media library.

    The article is broken down into different media type sections. The first section of this article "Add new media or file for publishing" must always be performed regardless of which media type is being published or uploaded. The final step when publishing to a playlist is scheduling. Learn more about how the scheduler works here.

    Sections:

     

    Add new media or file for publishing

    To upload media files or links to a playlist for publishing, the following steps need to be performed:

    1. Click Menu at top left corner. Click Publish.
      menu.png

    2. Use the column on the left hand side to select the location or group to which you want to publish.
      location.png

    3. Click on the area you want to publish on.area.png

    4. Click +Add new at the top right to open the publishing menu. If some options are not displayed in your publishing menu, as shown below, this may depend on the privileges set for your user.add_.png
    5. Click New Media & File and select the file type you want to upload.add_meda_and_file.png
    6. In the upload view, you can either drag and drop files directly from your computer or click Select files to upload files. Depending on the type of media to be created or uploaded, this step may look different. See the different media type options below the associated heading below.

    Tip!

    By dragging photos, videos or documents directly from your computer and releasing them in a playlist, you can publish more quickly in PLAYipp Manager.

     

    Pictures

    After uploading an image, or if an image has been released directly in a playlist, the user always has the option to crop the image if desired.

    add_picture_.png

    Reminder!

    Do not use images that have a lower resolution than the area in which the image will be published. If you reduce images size too much, the image will become obscure. Different image formats are best suited for different types of situations, see below. The resolutions for all areas in the layout are found under Menu> Structure> Screen Layout

    PNG files: Recommended for images with a lot of text or graphs
    JPG files: Recommended for photos.

     

    Crop images

    The following options appear when selecting an image to crop.

    1. Zoom - Zoom in on the image by dragging the slider.
    2. Center - Places the image in the center of the screen area as well as adjusts the image to width or height.
    3. Scale 1:1 - Centers the image and changes the image to 100% size.
    4. Fill - Centers and zooms in automatically on the image to fill the height and width of the surface.


    You can move and drag the image anyway in the dashed area. Click outside the cropping tool to see how the image will look after cropping.

    crop_picture.png

     

    Video

    After a video has been uploaded, the following options are available:

    1. Preview how the video will appear in the selected area.
    2. Change the video file name.
    3. Select which folder the video is saved in.

    The playback time is always the entire length of the video and can not be changed. The file format supported for video playback is .MP4

    eng_video.png

     

    PowerPoint

    Tip!

    In order to make your PowerPoint look good on any surface it must have the correct resolution. The resolution of your PowerPoint is set in the PowerPoint software under page settings in the main menu. PowerPoint uses centimeters instead of pixel dimensions to set the resolution. The following formula can be used for conversion. [Pixels / 28,346 = X cm]. The correct resolution size for a PowerPoint, depending on the area size, is also presented in the tips & tricks section during the upload phase.

     Instead of using PowerPoint use the PLAYipp Manager built in QUICKnote tool as a faster and better way to publish your updates and messages.

     If the file contains animations - select Export as movie in PowerPoint and then upload the movie to PLAYipp.

    1. Preview your PowerPoint.
    2. Change file name.
    3. Specify the time that each page of the PowerPoint presentation should appear.
    4. Folder to save the PowerPoint into.

    powerpoint.png

     

    PDF

    Keep in mind that the .pdf document should have the same resolution as the area it will be published on to appear and scale correctly.

    1. Preview your .pdf.
    2. Change file name.
    3. Enter the time that each page in the .pdf will appear
    4. Folder to save the .pdf into.

     eng_pdf.png

     

    Office document

    Keep in mind that the office document should have the same resolution as the area it will be published on to appear and scale correctly.

    1. Preview your document
    2. Change file name.
    3. Enter the viewing time for the document
    4. Folder to save the document into.

    eng_office.png

     

    Web link

     In order for a web link to appear in a area on the screen, the media player must have internet access. Perform the following steps to create and publish a web link:

    1. Enter the URL and enter the correct prefix (HTTP: // or HTTPS: //).
    2. Add parameter to your URL. Add automatic data from your media player to the link you upload.
    3. Set how the link will be updated by selecting one of the two avalible update options
      Reload the link at each view
      Set the time interval for reloading the link (works only with PLAYport). Choose between a 10 to 120 minutes interval.

     eng_webb.png

     

    HTML-file

    1. Preview your HTML-file
    2. Change file name.
    3. Enter the viewing time for the HTML-file
    4. Folder to save the file into.

    Keep in mind that some HTML-files contain links to materials that are located on the Internet and therefore need a functional network access to be able to be viewed.

    eng_html.png 

  • Publish - widget

    Publish a Widget

    This article is about how to publish a widget in a area from the widget library. The widget library is found from the "+ add new" button in the top right corner in every playlist.

    To connect a area in a layout with other information systems, economy systems, production systems or information platforms such as Facebook, LinkedIn, Twitter or Instagram a unique widget connection needs to be created. Contact with your reseller or PLAYipp for more information.

    Available Widgets

    The widget library is found by clicking the add new button in the top right corner in every playlist.

    Click here to see how you find it.
    1. Click on menu at the top left and choose publish
    2. Use the column on the left hand side to select the location or group to which you want to add the widget to.
      location.png

    3. Click on the area that you want to add to add the widget to.
      area.png
    4. Click on add new at the top right to open the publishing menu.
      add_.png
    5. Click on widgets and choose the widget that you want to add.
      If some options are not displayed in your publishing menu, as shown below, this may depend on the privileges set for your user.
      image4512.png

    Väder

    1. Select template
      When you have selected to add a weather widget you will have to choose a template to use. This template can be redesign in the next step to follow design with colors and fonts.Screenshot_from_2017-11-08_17-03-59.png

    2. Edit settings
      Now you can edit the settings of your weather.
      the widget will display the weather based on the adress of the location in the structure. If no address is enterd it will display weather data from Stockholm Sweden.
      The size of the preview to the right adjusts to the size of the area and can be different from the example below.
      Screenshot_from_2017-11-08_17-03-49.png

    3. Name and save
      Give the widget a name and choose a folder to save it in.
      Screenshot_from_2017-11-08_17-09-15.png

    4. Schedule
      You will now get the option to schedule when the widget shall be shown. You can read more about scheduling here
      Screenshot_from_2017-11-08_17-10-25.png

    RSS feed

    1. Select template
      When you have selected to add a RSS widget you will have to choose a template to use. This template can be redesign in the next step to follow design with colors and fonts.
      Screenshot_from_2017-11-08_17-12-00.png

    2. Edit settings
      Add the link feed at the top and then edit the settings if needed.
      The size of the preview to the right adjusts to the size of the area and can be different from the example below.
      Screenshot_from_2017-11-08_17-17-17.png

    3. Name and save
      Give the widget a name and choose a folder to save it in.Screenshot_from_2017-11-08_17-19-33.png
    4. Schedule
      You will now get the option to schedule when the widget shall be shown. You can read more about scheduling hereScreenshot_from_2017-11-08_17-19-46.png

     

    Input widgets

    In order to be able to use widgets for Blog, Notices or Target value an Input must first be created. Learn more about creating an Input here.

     

     

  • Publish - Use a QUICKnote template

    Publish and use a QUICKnote template

    This article goes through how to publish and fill in information in an already created QUICKnote template.

    Create new and more QUICKnote templates by navigating to Menu> QUICKnote templates. Then select the layout and specific area for which you want to create a QUICKnote template. Learn more about creating new QUICKnote templates here.

     

    Publish a template to a place or group

        1. Click Menu > Publish 
          menu.png

        2. select a group or a location to publish to.
          location.png
        3. Click on the area in the layout to be updated.
          area.png

        4. Click +Add new.
          add_.png

        5. select Templates.
          template.png

          Select an already created template or use an empty QUICKnote template. The "empty QUICKnote template" option is only visible to users who have this viewing right. All QUICKnote templates created and saved for the current area appears as optional alternatives.

          Click on the template you want to use. In this example the "New colleague" template is used.
          Screen_Shot_2017-10-31_at_16.58.18.png

     

     

    Overview of the QUICKnote tool with the "New colleague" template selected

    overview_.png

    1. Field
      Fold out the field menu

    2. Settings
      Fold ut the settings menu

    3. Grid
      Activate/Deactivate the grid

    4. Undo
      Undo latest change

    5. Zoom
      Zoom in/out

    6. Title in the playlist
      Object name in playlist 

    7. Object name in playlist
      Object view time in playlist

    8. Publish
      Publish template and schedule

    9. Close
      Close without saving

    10. Files
      Fold out the media library

    11. Symbols/Forms

       

       

       

       

    The construction of templates

    A template is built up using fields. The fields that can be edited are marked with a dashed frame. The example below contains a text field and an image field that can be edited, while the title is locked and cannot be changed.

    Whether a field is locked or editable depends on the template right setting in the current field. These settings are specified when building the QUICKnote template. If any setting options shown in the overview image above dosen´t appear, the template must first be unlocked. Unlocking a template can only be performed by those authorized to do so.

    To edit a text field:

    1. Double-click the text field and change the text.edit_text.png

     

    To edit an image field:

    1. Click the image field. The Change Image button, located at top center, will now be visible. If the image field already contains an image, any cropping may now appear outside the image field frame.
    2. Click Change Image. The file library opens up.
    3. Select an already uploaded image from any of your folders or upload a new image.
      edit_image.png

     

    Crop an image in a image field

    1. Crop an image in an image field. Make sure both Croup Mode and Cropping Mode are enabled (the icons will turn blue).
      enable_crop_mode.png
    2. Grab one of the image's corner points and enlarge the image by dragging the corner point outward.
    3. All parts of the picture that is outside the image frame will turn grey. 
    4. When you're satisfied with the image size you can also drag and drop the image to change its location in the image field.
      crop_the_picture.png
    5. Disable crop mode to give the image its new crop and location in the image field.
    6. Once you have filled in information in the fields you want to use click Publish in the upper right corner and proceed to the scheduling. Read more about scheduling here.
      completed_croping.png

    Note!

    • When cropping an image by dragging its headers zooms in the image. If the image has a lower resolution than the template's image field the image can be perceived as pixelized as it appears on a screen.
    • If you pull in an edge point instead of a corner point the picture will be scaled off disproportionately.
  • Publish - Overview of the playlist and publish view

    Overview of the publish view and the playlist

    This article through all the functions and buttons that i available in the playlist and publish view

    The playlist

    the_playlist.png

    In the playlist every object is shown in order and has a small preview, name, length and scheduling status.

    scheduling status

    The color of the scheduling status (1) determines if the object is shown.

    Screen_Shot_2017-11-03_at_10.14.23.png Screen_Shot_2017-11-03_at_10.14.28.png
    The object is active on screen. The object will be active until it is removed. The object is active on screen. The object will be active until that date.
    Screen_Shot_2017-11-03_at_10.14.32.png Screen_Shot_2017-11-03_at_10.14.36.png
    The object is scheduled to be shown on screen from the date in the schedule. The object is scheduled and finished, and will not show on screen anymore.

    Active (Green) Objects are shown on screen ion the order that they are in the playlist. To rearrange the order of the objects. Drag them to the preferred order (2).(2).

    If you hover over a object it will be marked and you can preview it and click show more (3) to get more options for that object.

    To quickly edit name, length or schedule click on what you want to edit.(4).

    Note - Activate playlist

    When you have published a object or made a change it takes 3 minutes before it gets activated. on that time you have time to preview and to edits before it is shown on the screen. You can activate the playlist direct when you are done by clicking "activate playlist" at the bottom of the screen.

    Overview of the publish view.

    overview_pub.png

    Click the picture for a larger view.

    1. Main menu
      Displays PLAYipp Managers other features, such as Tools.

    2. Screen location
      In the example Location 1 in the section House A been chosen.

    3. Preview
      Click to get a preview of the screen.

    4. Areas
      Click to change area on the screen. In the example the area Main Area is chosen.

    5. Playlist
      The playlist for "main area" with 2 published objects.
      Click on "..." to get editing options for the playlist.

    6. Locked object
      Locked objects is placed in a group and can't med edited in the location.
      In this example the object i located in the group "all screens". 
      Hover the object to get a shortcut to the group.

    7. Preview*
      Click to preview the object.
    8. Show more - Menu*
      Click to show more options such as, change name, remove, edit, inactivate, priority etc.
    9. Length
      Shows how long the object is shown on screen before the next is shown.

    10. Scheduling
      Enter a scheduling option.
      Press the button to edit the scheduling. For more info see article about scheduling.
    11. Add new
      Click to add a new object to the playlist.
      For more info se article about how to publish media objects and links.

    12. Side menu
      Show/hide the side menu (media library etc.).

    13. Settings
      Alter language, password

    14. Log out


      *) Hover over the object to show these alternatives.
  • Publish - Scheduling

    Scheduling objects

    This article shows how to use scheduling and all scheduling functions.

    There is 3 different scheduling modes

    Note!

    You can add several schedules to the same object!

     

    From & to date

    The scheduling mode From & to date is use when you want a objekt to be shown between 2 different times and/or dates. For exampel: Wed 25 Oct 2017 at 00:00 - Sun 29 Oct 2017 at 23:59

    1. Choose the date and time that the object shall start to show. The object will start immediately if no date or time is choosen in the schedule.
    2. Choose the date and time that the object shall stop to show. The object will show until further notice if no date or time is choosen in the schedule.

    from_to.png

     

    Always show

    Always show is the simplest scheduling mode. The object will show until someone removes or inactivate it in the playlist.

    always.png

    Advanced schedule

    With advanced schedule you can create custom schedules. For exampele: A object shall only be shown on fridays or under lunch break on weekdays.

    There is 2 different advanced schedules: Same hours each day and Different hours each day.

    Same hours each day

    1. Choose which days that the object shall be shown. When a day is marked blue the object is shown that day.
    2. Choose between which hours the object shall be shown on the choosen days.
    3. Choose the date and time that the schedule shall start. The schedule will start immediately if no date or time is choosen in the schedule.
    4. Choose the date and time that the schedule shall stop. The schedule will show until further notice if no date or time is choosen in the schedule.

    same_hours.png

     

    Different hours each day

    1. Choose which days that the object shall be shown. When a day is marked blue the object is shown that day.
    2. Choose between which hours the objects shall be shown on the choosen days.
    3. Choose the date and time that the schedule shall start. The schedule will start immediately if no date or time is choosen in the schedule.
    4. Choose the date and time that the schedule shall stop. The schedule will show until further notice if no date or time is choosen in the schedule.

    different.png

  • Publish - Priority

    Priority

    If you want you schedule one or more objects to appear for a specific period in addition to existing ones, you should use priorities and schedules together. Examples could be a lunch menu between 10-13 on weekdays or imformation about a fire drill on friday. 

    Priority works by only showing the active objects with the highest priority level. If the object is removed or the schedule is ended the priorotylevel will drop to the next level with active objects.

    You can set a lower priority level on a object. This can be good if you always set a schedule on objects. If the schedule is ended on all the standard objects you have a object as fallback. 

    1. To change the priority level on a object click on the objects meny (... -button) and choose "Edit priority"
       Screen_Shot_2018-01-03_at_10.13.38.png
    2. Choose the priority level in the drop down list.
      Screen_Shot_2018-01-03_at_10.15.28.png
    3. When you have changed a priroty level on a object the playlist divided in parts with indicatoirs of which objects is shown and which is inactivated.Screen_Shot_2018-01-03_at_10.31.46.png

     

    By default there is 3 priority levels:

    Standard: The default level of new objects.

    High: One step higher than Standard.

    Fallback: One step lower than Standard. 

    Add / Change Priority levels

    You can add more levels from the meny Tools > Priority. You can altso change name on levels and change the order of the priority levels.

See all 8 articles

Structure

  • Structure - Layout

    Layout

    A layout consist of one or more areas. Every area has its own playlist and in these playlists can the user  publish material that will be shown on the screen. There is a library with existing layouts to choose from or you can create your layout. If you create your own layout you can choose the placement and size of the areas. 

    Before you can use your layout on your screen you need to create a location and connect it to your layout. For more information about how you create a location and how to connect it to your layout go to the following article.


    Concepts

    Area: Every area has its own playlist..

    Layout: A layout consist of one or more areas.

    Base content: Every layout can contain base content. By publishing base content, all screens using this screen layout no matter the screen location or group will show it. Base content can be used to publish materials such as backgrounds, logos and similar to build a good design for your screen.

    Add a new layout

      1. Add a new layout
        To create a new layout click on "Add screen layout"  in the left column.
        platser_i_sektionen.png

      2. Choose a layout or create your own
        You can now pick some of our existing channels or to create a own.
        If you choose a existing layout you will give it a own name that shall reflect its area of ​​use. After that the layout is available on your account. 

        channel.png

      3. Create your own layout - settings
        If you choose to create your own layout you will need to specify some settings.

        Layout name: Enter a name for your layout

        Resolution

        Portrait: For screens mounted in Portrait mode when the screen has a full HD resolution 1080x1920 pixels.

        Landscape:
        For screens mounted in Landscape mode when the screen has a full HD resolution 1920x1080 pixels.

        Custom: If you have screen that isn't full HD you can adjust the resolution of the layout here.
        Size: The resolution of the screen you got.
        Rotation: If you have a screen mounted in portrait you need to rotate the layout. All screens have the settings to show the picture in landscape mode.
        If the screen is rotated Clockwise while mounted you need to rotate the layout counter clockwise and vice versa.

        Background color: The layouts color that is behind all areas.

        Information: Add a information text for the layout.

     
    add_new_channel.png


    1. Create your own layout - Create areas 
      Every area that is created have its own playlist. Every playlist can be filled with content for example pictures, webb links, movies, feeds and widgets.

      Click the button "add area" to add a new area to your layout. You can have a unlimited number of areas in your layout. 

      When you add a area a blue box appears in the layout.
      The area can be moved everywhere inside the layout by moving the blue box. You can even enter the X & Y position the area top left corner shall have, where X=0 & Y=0 is in the top left corner on the layout. 
      The size can be changed through pulling the anchor points of the blue box or by enter size in pixels under size.

      The sound is deactivated on every area and its playlist by default. Activate the sound on the area by clicking "Sound activated".

      A area should be hidden if it contain designelements, watch, date, or logotype that shouldn't be changed so often. Hidden areas can be found inside publish but is grouped under "show hidden areas"

      create_areas.png
      An example of a completed layout with 4 areas.
      Screenshot__12_.png


    Change between different layouts

    For an existing layout you can connect further layouts. These can be scheduled to be shown different days or times
    To connect layouts follow these steps: 

    1. Choose your layout
      Navigate to the layout that that you want to add the layout to.
      Then press Edit channel create_view.png

    2. Add view
      Press add View in the left column.create_view_2.png

    3. Choose a layour or create you own.
      You can now choose to use a pre build layout layout or create a new that we did earlier.
      create_view_3.png

    4. Name your layout
      Give the new view a name. 
      create_view_4.png
    5. Navigate to publish
      Go to the main menu and choose Publish then your screenlocation or group.

    6. Click on show all screen layouts
      Hover the mouse on the thumbnail of the layout and click on Show all screen layouts
      Screen_Shot_2018-05-22_at_15.39.55.png

    7. Schedule your new view
      Click on "Won't appear" under your new layout.
      There you will have the option to schedule when your second view shall be shown.
      You can read more about how scheduling working here
      Screen_Shot_2018-05-22_at_15.40.16.png
  • Structure - Groups, Sections and Locations

    Groups, Sections and Locations

    Every media player needs to be connected to a location and layout. You can create a unlimited numbers of locations. Locations can be added to sections and groups if you want. You can publish messages to groups but not sections. 

    Before you can publish content on your screen you need to create a at least one location and one layout. For more information about layouts and how to connect it to your location go to the following article

    Locations
    Locations is created to easily identify which screen you shall publish to. To simplify you can say that every locations identifies a screen which has a media player connected.

    Click on a location in the structure to get an overview of the layout that  is connected, which media player is connected, if the media player is online and a map with the adress of the location marked. 
    location.png


    Sections

    To organize your locations on your locations you can create sections and add the locations to.  For example you may want to make a section if the locations is in the same city or building. 

    Click a section in the structure to get an overview of the locations in the section, the layouts to the different locations, which media players that's connected, if the media players is online and a map with the adress of the locations marked. 

    section.png

    Groups
    To easily publish to multiple locations simultaneously you can create a group.

    Click a group in the structure to get an overview of the locations in the group, the layouts to the different locations, which media players that's connected, if the media players is online and a map with the adress of the locations marked.
    groups.png


    Create a new location

    1. Create a new location
      To create a new location click "Add Location" In the left column.
      add_location_1.png

    2. Enter location information
      Choose if the location shall be included in a section. Name the location and enter an adress.
      The adress is for example used to get weather data if a weather widget is used. 
      add_location_2.png

    3. Choose layout
      Add a layout to the location that you created. Choose between the existing layouts or create a new.
      add_location_3.png


    4. Add the location to a group
      Choose to add the location to a group.
      add_location_4.png

    5. Activate a media player
      Click on "activate new player" and enter the activation code that's displayed on the screen. 
      If you don't have a activation code you can do this later. If you want to use a media player that is already activated to this location you do this from Mediaplayers that you find under the menu in the top left corner. 
      add_location_5.png

    Create Section

    1. Create section
      Click "Add section" In the left column.add_section.png

    2. Name section
      Name the section and choose if it shall be a subsection or not.
      add_section_1.png



    3. Connect locations
      Connect the locations that shall be included in the section. 
      add_section_2.png

     

    Create Groups

    1. Create a new group 
      Click "Add group" In the left column.add_group_1.png


    2. Name the group
      Name the group.
      add_group_2.png

    3. Connect locations
      Connect the locations that shall be included in the group.
      add_group_4.png

QUICKnote

  • QUICKnote - Create a template

    Create a QUICKnote template

    A QUICKnote template is always created for a specific area. You can create an unlimited number of QUICKnote templates for each area. Templates are an easy way to quickly get information out to the business, company or external viewers. Use QUICKnote instead of posters, powerpoint or other document files.

    To use a QUICKnote template to publish information, read the following article Publish - Use a QUICKnote template

    NOTE!

    Select QUICKnote templates under the main menu to create new QUICKnote templates or change existing ones. If you do not see this option, you do not have the right to create or change in QUICKnote templates. Then contact your account administrator.

    QN_meny_eng.png 

     

    Overview of QUICKnote template creation tool (Picture 1/2)

    bild_1__1_.png

    1. Add field. Drag a field from the field list to the template. All fields in a template do not need to be used in user mode.
    2. Select and enable mesh grids. When activating a mesh, the fields in the template are moved to fixed positions instead of moving freely. Drag a field into the template by drag and drop.
    3. Show / Do not show field edges. The stretched edges that show a field spread are never displayed on a screen or on a mobile. The dashed edges are only available for visualization in field propagation in the template manager.
    4. Zoom. Zoom in / out of the template
    5. Rename or rename the template. Click the name to name the template. Give the template a name that shows its scope or type of information the template is supposed to contain.
    6. Quick Menu. Click a field in the template to get quick options for the most common settings for the field. The company's fonts and colors. or the fonts and colors available are set in the main menu> Tools> Fonts and Colors. Below the pop-up menu, each field's right-hand option also displays the symbol of a padlock. When creating a template, each field's properties can be locked down so that the template works and is used as desired.
    7. Set display time. Set the display time the template should have when it's published. The display time can always be postponed in the playlist.
    8. Save the template. All saved templates are found under each area in Publish. Main menu> Publish> Select location or group> Select area> + Add> Templates
    9. Close the template tool.

     

     

    Overview of QUICKnote template creation tool (Picture 2/2)

    bild_2.png

    1. Fields menu. All fields used in a template are listed in the field menu. The field at the top of the list is the top layer in the template. Click the field name to rename the field in the field list.
    2. Settings. Under Settings, you can give the template a name and set display time on the template. These settings are exactly the same as under points 5. and 7. under Figure 1 above.
    3. Field order - Change order and couple fields. Grab the fields and move the fields up or down the list by drag and drop. Also couple fields with each other by dropping fields on top of each other in the field list. Please note that the field that you want to drop another field on must be lit gray for the copupling function to work. Couple fields with each other to for example prevent text in one field from overwriting text in another field. Also to prevent text for overwriting an image. It is possible to couple all types of fields.
    4. Field Settings. Each field added have more settings avalible. Click between the field name and field tendencies to open the settings menu.
    5. Media library. Upload directories or single images to the media library by drag and drop from the desktop. Depending on user rights, sometimes, not all directories on the account may appear.
    6. Symbols / Shapes. Forms and symbols can be used to easily and quickly create graphic elements into a template. Use the opacity setting on a rectangle form to for example create background elements behind captions, etc.

     

    Overview of "+ Add" in QUICKnote

    QN_add.png

    1. Text: Textbox.
    2. Moving text: Moving text may be useful for alerts and to pay extra attention to specific information. TIP! By using HTML encoding found under field settings, image 2 point 4, and create scrolling slideshows linking to pictures on the web.
    3. Date: Shows today's date. TIP! Create a QUICKnote containing only one date field. Then publish the date template into a dedicated date area in a layout.
    4. Clock: Displays the current time. TIP! Create a QUICK note containing only one clock field. Then publish the clock template in a dedicated clock area in a layout.
    5. Image: Adds a picture field.
    6. Shape: Forms and symbols can be used to easily and quickly create graphic elements into a template. Use transparency / opacity for example a rectangle to create background elements behind captions.
    7. Stamp: Shows who published the information and / or what date the information was published.
    8. Background: Use a color or image as the background in a template. TIP! Use the opacity setting on the background to create templates that look more customized to the layout by letting the layout background shine through.

     

     

Media players

  • Media players

    Media players

    In the menu for media players you can manage all your activated media players. You can change name, change location etc.

    To check your internet connection on all media players click the "Show status report" button below the list! The media players IP-numbers are then also presented.

     

    Artboard_1.png

    1. Name. Optional. Change the name under option (10) below, the pencil symbol.
    2. Location. The location the media player is connected to.
    3. Layout. The layout the media player is connected to.
    4. Serial number. The media player serial number.
    5. MAC adress. The id that is used to identify the media player in the network. This MAC-adress is also written on a sticker on the media player.
    6. Type. The model of the media player.
    7. Time interval. How often the media player receives updates
    8. Limit the download speed at certen times. This can be used if you don't want the media player to use up bandwidth.
    9. Reboot schedule. Set a reboot schedule for when the media player shall reboot.
    10. Change the media player's location and / or layout. Change which location and / or layout the media player should be paired with. Locations and layouts are created under the Main Menu / Structure.

    Under the media player list you have the following options

    Artboard_1.png

    1. Activate media player. This option can be used when you shall activate a new mediaplayer to your account
    2. Choose units. If you want to chanege multiple units at the same time you can make a quick selection here.
    3. Edit selected units. If you shall meka changes to multiple unit you can change multiple a the same time here.
    4. Show status report. Show a network status report of all selected media players.
    5. Reboot units. Reboots the selected media players.

Input

  • Create a Input source and publish a Input Widget

    Add, configure and publish the information in an Input

    This article goes through on how to create an Input and present the information from that Input through an Input Widget.

    Creating an Input is an easy way to collect information from the business and present it in one area of ​​one or more screens simultaneously. Everyone can be an Input user and update the information in an Input and thus the information in an Input widget. An Input user does not need to log in to PLAYipp Manager but can update the information through links sent in given intervals to certain email addresses. This article goes through step by step how to set up an Input, Invite Input Users, and how to present the Input source information through different Widgets.

    Table of contents

    Create a Input

    1. Step 1

      Click "Create New Input" from the main menu under the Content section. If this option does not appear, you do not have permission to create a new Input.
      menu12.png

    2. Step 2

      Follow the wizard step by step to create a new Input. The following inputs can be created:

     

    INPUT TYPES THAT CAN BE CREATED

    BLOG
    A Blog Input collects blog posts from Input users. Entries can be viewed through a blog widget. A blog input can be used to collect events for different departments of a company, or people out in the field can report interesting events. Each blog post can contain text, image and sender.
     
    TARGET VALUE
    A Target value Input collects the current value for a specific KPI or target that can be measured by a value. All values ​​collected from Input users can be presented in a variety of ways through the target value widgets. The unit for a target value can be specified, eg 10,000 golf balls where 10,000 are the target number and "golf balls" is the unit.
     
    NOTICES
    A Notices Input collects information about what's happening in the business. Notices may be visitors coming certain days, deliveries, tasks to be performed, etc. Notices can be presented through a variety of calender type widgets.
     
    engwid.png

    There can only be one responsible contact for each created Input. Keep in mind that an Input can be presented differently through different Input widgets and used on different areas and in multiple layouts. The contact's data is inserted into each Input mail that goes out to an Input user. The intervals for an input mail are set in the wizard when creating a new Input. The contact also receives information if an Input user chooses to unsubscribe as a Input user. Each Input user unsubscribe by clicking on a link that accompanies each Input mail.

     

    CREATE INPUT USERS

    Each Input may have an unlimited number of Input users registered. Each Input user added to an Input will recive the following information via Email:

    • Invitation mail to current Input
    • Login to PLAYipp Manager. The Input user can only update the information in the current Input and can not perform or see any other information contained in the PLAYipp Manager account using the login function.
    • Input mail where the user is given the opportunity to update the information in an Input without having to log in to PLAYipp Manager. Each Input Mail contains a link that the user can click and update the information in an Input. The link stops working when a new Input mail, containing a new linki, is sent to the user.

    If the Input user is registered on another PLAYipp Manager account and is also invited to the current Input, the Input user will first need to confirm that they also want to be a user on the new account and be involved as Input users. None of the three above mail will be sent to the Input user unless the user has confirmed that they also want to be a user on the new account.

     

    Publish a Input-widget

    Navigate to Main Menu> Publish > Select Location or Group > Select Area > Click + + Add new. Then select a widget that uses input as source under thw Widget option below.

    menu_67.png

     engwid.png

     

     

User accounts

  • User accounts - Users, user groups and user rights

    Users, User groups and User rights

    This article describes how to create new users and specify a user's rights in the interface. You can create an unlimited number of users no matter how many licenses you have enabaled on your account. The rights of a user can be set either at group or location level but also down to a specific area in a layout. Only users who are account administrators or have the right to manage users can create, change passwords or set permissions for users.

    A user can never create other users with more or higher rights than they have by themselves!

    Note!

    Settings and features for users and user groups are found under user accounts in the menu. If you do not see this option, you do not have the right to manage users. Then contact your account administrator.

    user_menu.png 

     

    Table of contents

     

    Create a user

    1. Click the "Add User" button to create a new user.user_e1.png
    2. Fill in the user information and set any time limit on the user account. A time limit may be useful for 3rd party users or for temporary users who will use the system. You can set a password directly for a new user or send a password link to a user under "New password." When sending a password link to a new the user the user also receives information about how to siging in. The user also needs to enter their user information after the first login. Click Save and Close to create the user. Click on the user name again to be able to set the user rights in more detail.

    user_e2.png

     

    Create a user group

    A user group is good to create if you have multiple users who will have the same rights. Instead of setting the rights of each user you add all users who shall have the same user rights to the user group.
    1. Click User Groups in the left-hand column and then click the "Add user group" button.user_e3.png

    2. Give the user group a name and a description. Click Save and close.
      user_e4.png
    3. Click the mini menu (...) placed to the right of the group name (in this example the group name is "Handle users") and click "Manage Group", to specify the rights for users added to the group. Read more under the sections General rights - PLAYipp Manager and Limitations in the structur and layout on how to set up limitations and rights for a group.user_e5.png

     

    Limitations in the structure and layout

    Click on a user and scroll down to access the locations, groups, and area restrictions.

    In the example below Limitations in structure - Locations have been selected by one click. The location Office in Sweden has been selected as well as the layout "Infoskärm". The layout of the "Infoskärm" has a restriction for the user on the area selected. In the example below, the user will only be able to view and manage the area"1 Main" when logged into PLAYipp Manager. The same restrictions can be performed on groups.

     

    user_e6.png

     

    A user can be restricted to only view and/or make changes in a layout, group, location or area. Below is a more detailed description of the four different limit options that can be selected.

    Schedule: The ability to schedule between different layouts if more than one layout is linked to the current layout

    Manage / Change: Right to add, delete and edit the playlist for the specific area.

    View / View: Only see the content in a playlist.

    Hidden: The group, location, or area is not shown to the user and is not a selectable option under Menu > Publish.

     

     

    This section covers all of the functional and management options that can be applied to a user or a user group.

     

    COMPANY RIGHTS

    user_e7.png

    Manage users: The user can access the "User Accounts" section from the main menu. The user may create users and user groups as well as make changes to existing users. A user cannot set higher rights on a user than they themselves have.
    Manage Structure: The user can access the "Structure" section from the main menu. The user can create places, groups and layouts.
    Manage base content: The user can handle the base content for a layout.

     

    TOOLS

    user_e8.png

    Manage units: The user can accesses the Media Player section from the main menu, connect media players with different layouts and view status updates for media players.

    Manage Heartbeat: The user can access the Heartbeat section from the main menu and can create media player monitoring lists.

     

     

    QUICKNOTE 4 RIGHTS

    user_e9.png

     

    Manage all QUICKnote templates: The user can access all QUICKnote templates as well as create new Quicknote templates for all locations and groups.

    Manage all QUICKnote templates in the places and groups where the user has the right to change: The user accesses all QUICKnote templates that are linked to the places the user has access to. The user can also create and modify existing QUICKnote templates that the user has access to.

    New blank QUICKnote in publish: The user can create a new blank template from within "Publish> + Add > Templates". The user can not save the template in the template archive if the user is not entitled to "Manage all QUICKnote templates" but the user can use the created template.

    Use the color picker: The user can choose color on the template text in addition to the company colors.

    Use all QUICKnote templates / Restrict usage to these templates: Restrict the user to only use selected templates.

     

     

    QUICKNOTE 4 - MY FILES

    user_e10.png

    Access to all folders: The user can access all folders created under the QUICKnote folder.

    Restrict to the following folders: Restrict the user to only use selected folders.

     

     

    RIGHTS IN MEDIA LIBRARY

    user_11.png

    Full rights (all that follows): The user gets all rights in the media library.

    Create folders: The user can create folders in the media library.

    Edit folders: The user may rename the folders in the media library.

    Delete folders: The user may delete folders in the media library.

    Create media objects: The user may upload media objects (images, videos, links, etc.) to the media library.

    Approve Media Objects: This feature has expired and will disappear in 2018.

    Edit media objects: The user can rename media objects.

    Delete media objects: The user may remove media objects.

     

    user_e12.png

    Access to all folders in the media library: The user can access all folders in the media library.

    Limit media library to these folders and any subfolders: Restrict the user to only use or use/edit selected folders.

     

     

    PRIORITY

    user_e13.png

    Unlimited max priority: The user can set the maximum priority on media objects.

    Set max priority to: Restrict the user to only select priority up to a certain level for a media object.

     

     

     

    Mobile View and the Mobile view App

    All Mobile View features are collected under this section. Mobile View is an additional service and connects your company's mobiles to PLAYipp Manager.

     

    MOBILE VIEW - MANAGEMENT

    user_e14.png

    Manage users: The user is allowed to handle the Mobile View recipients and Mobile View groups.

    Manage Forms: The user can create and manage Mobile View forms.

     

     

    MOBILE VIEW - FRONT

    user_e15.png

    Manage front in all Mobile View groups where user has right:

    Unlimited max zone: The user may edit all zones in Front.

    Set max zone to: User can edit up to selected zone in Front.

     

     

    Input and Input-Widgets

    All users who become an active input user for an input are allowed to use and update the information in that input. An input user is not allowed to change or delete an input. Input for Blog, Notices, and Target value all have the same type of settings and rights. The description below can be applied to all three.

    user_e16.png

    Manage blogs: The user accesses the blog's settings and has the ability to invite or edit among active input users.

    Use all blogs: The user may use and update the information in all created blogs in the account.

    Limit usage to these blogs: The user is restricted to update only certain blogs in the account.

     

     

    Add-On services

    All rights reserved for PLAYipp Additional Services are collected under this section. Contact PLAYipp or your local dealer for more information about these services.

     

     

    STOPWATCH

    user_e17.png

    Administer Stopwatch: The user may administer all stopwatches.

    Restrict usage to these stopwatches: The user may edit added stopwatches.

     

     

Heartbeat

  • Heartbeat - Troubleshooting Guides

    This article is a great place to start when you are experiencing network connection problems with your media player.  We have collected troubleshooting guides for media players here som you can quickly find the right guide and solve the problem.

    If you dont know what meda player you have you can look it up in playipp manager. Go to Menu > Mediaplayers and look what the type the player is. If you are uncertain you can mail PLAYipp support (support@playipp.com) so we can help you to find the right guide and answer your questions. 

    If you have problems with the media player or have questions it is easiest to submit ticket to support@playipp.com

  • Heartbeat - Create a media player monitoring list

    Heartbeat

    Heartbeat is a feature where you can create heartbeat lists of all connected media players in your account. All media players included in a heartbeat list report if they encounter any errors, such as the media player can not connect to the network, and report this to selected users' email addresses.

    Create a heartbeat list

    1. Select Heartbeat from the main menu by clicking Menu > Heartbeat. If this option does not appear in the menu, you do not have the right to view this feature in PLAYipp Manager. If you would be able to use this feature contact your administrator for your account.
      eng_meny.png

    2. Create a new Heartbeat list by clicking the + button in the upper right corner.eng_create_list.png

    3. Name: Give the Heartbeat list a name (for example, where the media players are placed or who are responsible for them)
    4. Contact count: number of mail reminders for every media player that goes offline 
    5. Down time limit: The time a media player must be offline before being reported as broken. This time limit should be at least 20 minutes when interference in wireless communication can occur.
    6. Heartbeat active: During which days the monitoring of selected media players should be active.
    7. Notice from / Notice until: Between which times the error reporting e-mails should be sent to heartbeat users
    8. Add contact: Which users who shall be informed if a media player has been reported as broken.eng_settings_list.png

    9. Email: Add user's email addresses. These users get information about when a media player has been reported as broken.
    10. Media players: Select which media players to be included in the heartbeat list and should be monitored.
      eng_list_done.png

    11. Include: Click the include check box to include that media player in the current heartbeat list.
    12. Structure: Choose between groups, places and layouts.
    13. Save: Save and activate the heartbeat list.
      eng_media_player_list.png


     

Tools

  • Activate your media player using the activation code

    This article is about how to activate a external media or internal media player with your PLAYipp account using the activation code. The activation code is shown on the monitor after completed installation.

    The Activation code is only active for 2 hours until it will refresh for a new code and a the old code will then stop working. 

    After the setup of the media player the following picture will be shown on the monitor. Please note The activation code shown in the picture below is only for visualizing. Installation guides  for all media player types if found in the help center under Media players.

    screenshot.png

    There are two different ways to activate your media player. Click the tabs below to choose.

    Create location and activate Activate to existing location 
    1. Log in to your account.
      You can log in here.
    2. Click the menu in the top left and click add screen.
    3. Enter a name and adress for the location.
    4. Add the screen layout that that you want to use or create a new.
      You can read about screen layouts and how to create your own layout here.
    5. Choose if the location shall be part of a group or not.
      You can read about groups, locations and sections here.
    6. Choose Activate new player and enter the activation code shown on the monitor and then click Save.
    7. Click save and exit.

    Activation is completed!

    The activation is completed and the monitor is ready for use. Guides about how to publish content can be found in the help center. 

  • Tools - Typefaces & colors

    Typefaces and colors

    In this meny you choose what typefaces and colors that are avaible to use in the quicknote editor..

    Colors

    I Color you choose the colors that are avaible to use in the quicknote editor.

    Click add "add color" and this meny will be displayed.

    Here you choose the name on the color that you add and enter the color by hexcode or RGB (red, green and blue). You also get a preview of how the color will look on different backgrounds. To save the color when you are done press "save"

    Notera

    If you want edit a existing color click it and same menu will be displayed

     

    Typefaces

    Under typefaces you choose the avaible typefaces that can be used inside of the quicknote editor.

    Click a typeface to preview it. You can change the previewd text by writing your own text in the textbox on top. 

     

    Add a typeface

    To add a typeface on your account you hover the mouse on the name and click on the green plus sign on the right of the name.

    In the rith column you have a list of all the acivated typefaces on your accont

    Notera

    If the typeface that you want to use is not avaible in the list or you use a special font you can mail support@playipp.com for help 

Personal user account settings

  • Personal user account settings

    Your personal user account settings

    Your personal account settings can be found under the gear symbol in the top right corner.

    personliga.png

    Under your personal account settings you can

    • Change your password
    • Enable two-factor authentication
    • Change language for PLAYipp Manager

Mobile View

The Mobile View App

  • Activate Mobile view on an Iphone device.

    When you are invited to Mobile View you receive an e-mail or a text message with an activation code. Click on the link Download PLAYipp Mobile View in the e-mail or open App Store on your iPhone and search for PLAYipp Mobile View.

    Screenshot.png

     

    When you reach PLAYipp Mobile View in App Store, click Get and thereafter Install in order to download the app.

    Screenshot__1_.png

     

    Open the app and click Get started to create a new Mobile View user.

    Or Log in if you already have made a user in the app earlier.

    Screenshot__2_.png


    Enter the activation code you have received through e-mail or text message, then click Activate.
    Screenshot__3_.png


    Enter the e-mail adress or the phone number the activation code was sent to, then click Continue.

    Screenshot__4_.png

     

    Enter and confirm the password you want to use by entering the same password in both fields, then click Register user.

    Screenshot__5_.png

     

    Approve notifications from Mobile View by clicking OK.

    Screenshot__6_.png

    You have now registered your Mobile View user. Click Go ahead! to read the news that has already been published.

    Screenshot__7_.png

  • Activate Mobile view on an Android device

    When you are invited to Mobile View you receive an e-mail or a text message with an activation code. Click on the link Download PLAYipp Mobile View here in the e-mail or open Google Play on your phone and search for PLAYipp Mobile View.
    Screenshot__23_.png

     

    When you reach PLAYipp Mobile View in Google Play, click Install in order to download the app.
    Screenshot__24_.png

     

    Open the app and click Go ahead to create a new Mobile View user.

    Or Log in if you already have made a user in the app earlier.

    Screenshot__25_.png

     

    Enter the activation code you have received through e-mail or text message, then click Activate.

    Screenshot__26_.png

     

    Enter the e-mail adress or the phone number the activation code was sent to, then click Continue

    Screenshot__27_.png

     

    Enter and confirm the password you want to use by entering the same password in both fields, then click Go ahead.

    Screenshot__28_.png

     

    You have now registered your Mobile View user. Click Go ahead! to read the news that has already been published.

     

     Screenshot__29_.png

Publish

  • Mobile View - Publish

    Introduction

    This article covers how to publish to Mobile View and how to set recipients for your published messages. Before getting started – make sure that you already have created your group structure and added users to your Mobile View channel. How to do so is covered in User Guide Mobile View: Structure & Users

    Login

    Go to https://playipp.com Click on Log in to PLAYipp button to the right in the top menu. Enter E-mail address and password. Then click Log in

    Overview

    When you have logged in you see the control panel:

    controll_panel.png

    Note:

    The icons that are shown may vary from different users. Only the tools you have access to is shown. Your central administrator sets this access.

    In this article we will work with

    • Publish (under under Mobile View).

    This is the only menu option that is used for publishing and set recipients within your Mobile View channel.

    Publish

    Click publish to open the publisher view. To the left you will find your Structure. It consists of:

    Mobile view Groups: All the Mobile View groups that you have created.

    Recipients: All of the Mobile View accounts that you have added.

    Note:

    If you have already created a Temporary Mobile View group it will bee listed between Mobile View and Mobile View accounts.
    A temporary Group is a way to create publish messages to a selection of recipients without creating a group. A temporary group is created when you select 1 or more recipients by selecting them with the check boxes. 

    1. Start by clicking on a Mobile View group or mark the recipients that you want to publish to.
    2. Click on messages if front is activated.
    3. To publish click add new.


     

Structure

  • Mobile view - Structure

    Introduction

    This article covers the first steps of using Mobile View – how you create your group structure and how you add users to your Mobile View channel. When this is done you can start to publish material.

    Login

    Go to https://playipp.com. Click on the Login to PLAYipp to the right in the top menu. Enter E-mail address and password. Then click Log in.

    Overview

    When you have logged in you see the control panel::

    controll_panel.png

    Note

    The icons that are shown may vary from different users. Only the tools you have access to is shown. Your central administrator sets this access.

    In this guide we will work with::

    • Recipients.
    • Mobile View groups.

    These are the three menu options that are used in order to create a structure for your Mobile View channel and to add users to the Mobile View channel. When all of this is done you are ready to start publish material to your Mobile View users..

    Important distinctions

    Mobile View group: In order for you to control who that should receive a message you can create an unlimited amount of Mobile View groups and sort them in a tree structure with subgroups on multiple levels. For example you can create Mobile View groups for different offices, department, work tasks etcetera.

    Account licenses: Every user needs a license in order to take part of your Mobile View channel. When you invite a user a license is sent out by mail or SMS in the form of a personal activation code.

    User groups: A user group consists of multiple Mobile View groups and is a way to simplify the handling of many users. The users that should have access to the same Mobile View groups are put into a user groups. By doing so you don’t have to administrate settings for every single individual.

    Building a structure

    Mobile View groups is used in order to create groups to Mobile View. The groups are used in order to control who that should receive the material that is published to Mobile View.

    1. Click on Mobile View-grupper.
    2. Click on + New Mobile View group in order to create a new group.
    3. Enter a name for the group and click on Save.
    4. In order to create subgroups place the marker over a group and click on +.

    Example

    Here we have a company with offices in Stockholm, Uppsala and Gävle. The offices is a part of a group all offices. And Gävle have 2 subgroups Ordinary staff and Substitutes

    Example: The subgroup Gävle will automatically also get the material published to the group all offices. The subgroups under Gävle will also get the published material from the mail group.

    mw_groups.png

    Note:

    You can create an unlimited amount of groups and subgroups.

    If you want to create a new head group, click on + New Mobile View group.

    You can add new groups or erase and re-name existing groups at any time. In order to do so, place the marker over the group you want to edit and use Pen (re-name) or Cross (erase). You can also sort your groups by dragging and dropping the group you want to move.

    Recipients

    Under Mobile View Accounts you can add account licenses and create user groups

    User groups: Create user groups for smoother handling of many users.

    Account licenses: Here you add users that should get access to your Mobile View channel.

    User Groups

    Add a user group:

    1. Click on Recipients in the control panel.
    2. Click on User Groups.
    3. Click on + and Add Usergroup
    4. Name the user group and choose the relevant Mobile View groups from the drop down menu.
    5. Click on Save.

    Account licenses

    Add an account license:

    1. Click on Recipients in the control panel.
    2. 2. Click on Account licenses.
    3. 3. Click on + and Add account.
    4. Enter the user details.
    5. Set what User group(s) and/or Mobile View group(s) the user should belong to
    6. Click on Save.

    Note

    When creating an account license you have to insert either an E-mail address or a cellphone number – but you don’t need to insert both. In order for an activation code to be sent with SMS the function Mobile View - send sms needs to be activated.

    Continued usage

    When you have created your structure, your Importance levels, your user groups and your account licenses you are ready to start publish messages to Mobile View!

Media players

PLAYport

  • PLAYport - Media player set up

    This article is about set up the PLAYport HD.

    Wired Connection Wireless connection
    1. Plug In your PLAYport Media player. It needs to be connected to the monitor with HDMI, a Ethernet connection to your network and be powered.
      If you choose to power it over USB the unit need 2.5A to work properly. We recommend to use the included power adapter from a wall socket.

    2. Change the source on the monitor until you see the media player starting up. To change source use the Input, Source, Or Menu -button on the remote. You may have to cycle through a few sources before finding the correct one. (e.g. HDMI1, HDMI2, etc.)

    3. The unit will start up and show 3 circles. If the circles are green then the unit have connection to PLAYipps servers.  if the circles are red restart the Media player. If 3 green circles still don't appear you need to troubleshoot your network connection. See our troubleshooting guide here

    4. An activation code will appear on the screen.
      Read the article about Activation code for instructions about how to activate the Media player. 
  • PLAYport - Troubleshooting your network

     Symptom

    • The material is not updated on the screen
    • It says "Connection lost" in some areas or all areas
    • Health status displays three red circles at startup.

     

    Wired connection (Ethernet) Wireless connection (Wi-Fi)

    If 3 green circles appears on the screen when it starts up the media player's network have connection to our servers and the problem should be solved.

    1. Check that all cables are properly connected into the media player

    2. Restart the media player. Disconnect the media players power cable from the wall socket or from the media player.

    3. Verify that the player have a Ethernet cable connected. it can be connected by a USB-Ethernet adapter (PLAYport max/mini) or directly in to the player (PLAYport HD)
      Remove and reconnect the Ethernet cable to verify that is is connected properly.

    4. Verify that the player is configured for a wired connection.
      Verify this by connecting a USB-keyboard to the media player and press F2 to open network manager. Playport max/mini requires a adapter to micro usb. this is included in the box.
      Verify that wired is selected. If wireless is selected navigate down and select wired.
      Exit the menu by pressing ESC or save the changes with F5
    5. Open network manager (F2) and press CTRL + ALT + F12. 
      Chose Ethernet, and verify that it is enabled.
      If it is disabled, enable it by navigating to Ethernet and press enter. navigate right and select "Ethernet is Enabled/Disabled" 
      Exit the menu by pressing ESC

    6. If the player still can't connect to the network check the hub, switch or router that the player is connected to. and  verify that it has a physical connection to it. 

    7. If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or mac address verification. Contact your local It-Technician. 


    8. If it still can't access the internet after point 1-7 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)
  • PLAYport - Configuration of Network
    Wired connection (Ethernet) Wireless connection (Wi-Fi)

    NOTE! If Wi-Fi is activated Ethernet will be turned of on the media player.

    1. Connect the Ethernet cable to the PLAYport

    2. Start the media player.
      If the media player displays 3 green circles when it starts.
      If 3 green circles shows the media player have connection to PLAYipps servers.

    3. If the media player don't have connect after this you need to troubleshoot your connection.
      read our article about troubleshooting here.
    4. An activation code will be visible or it will start to sync if the unit is already activated. 
      Read the article about Activation code for information about how you activate the unit with a activation code.

     

  • PLAYport - Technical information
    The Sync process
    PLAYipp was created with two base concepts in mind, ease of use and security. Since network security is often vital in the customer’s daily operations they have to trust that PLAYipp doesn’t spread viruses or house any kind of security risks. This must be ensured while the product is still easy to use and install. To achieve these goals the following principle was instated:
    A Player (unit) must never receive any kind of data, no exceptions.
    The units fetch the data they need instead of having it pushed to them. This ensures that PLAYipp can deliver a secure service without letting any functionality suffer. To make this work, all units connect to the PLAYipp server, where it (securely) receives all the information it needs; what should be played, when it should play etc.
    Internet & downtime
    The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable.
    Network
    Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi.
    Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection
    Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number).
    IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server).
    Encryption: All customer data is sent encrypted through HTTPS
    Technical information
    PLAYports runs a custom version of Android. The units are built from the ground up around a secure Linux kernel, and all unnecessary network services are removed.
    The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions.
    Servrers
    The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual.
    Ports
    The Players use the following outbound TCP-ports to connect to our server:
    80 – HTTP: To let the unit show web pages as media objects and to set the time.
    443 – HTTPS: To contact the server and download information and media.
    Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 
    Specification
    PLAYport HD PLAYport MAX PLAYport MINI
    Dimensions
    100x45x20 mm
    Weight
    60 g
    Storage
    8 gb
    Screen areas
    Unlimited
    Update frequency
    Every 60 s
    Wi-Fi
    Yes
    Ethernet
    Yes
    Pictures
    Yes
    Quicknotes
    Yes
    Web/HTML
    Yes
    Office Documents
    Yes
    PDF
    Yes
    Sound
    Yes, By HDMI
    Video
    Yes, Up to 1080p
    Flash
    Yes
    Touch
    Yes
    Views
    Yes
    PLAYipp remote
    No

PLAYbox

  • PLAYbox - Media player set up

    This article is about set up and install the PLAYbox with a monitor.

    Wired Connection Wireless connection
    1. Plug In your PLAYbox Media player.It needs to be connected to the monitor with HDMI, a Ethernet connection to your network and be powered. 
    2. Change the source on the monitor until you see the media player starting up. To change source use the Input, Source, Or Menu -button on the remote. You may have to cycle through a few sources before finding the correct one. (e.g. HDMI1, HDMI2, etc.)
    3. The unit will start up and show 3 circles. If the circles are green then the unit have connection to PLAYipps servers.  if the circles are red restart the Media player. If 3 green circles still don't appear you need to troubleshoot your network connection. See our troubleshooting guide here
    4. If the picture "why am i seeing this?" is displayed you can read a article about it here.
  • PLAYbox - Troubleshooting your network

     Symptom

    • The material is not updated on the screen
    • It says "Connection lost" in some areas or all areas
    • Health status displays three red circles at startup.

     

    Wired Connection (Ethernet) Wireless conection

    If 3 green circles appears on the screen when it starts up, the media player's network have connection to our servers 

    1. Check that all cables are properly connected into the media player

    2. Restart the media player. You can disconnect the players power cable from the wall socket or from the player itself.

    3. Verify that the player is configured for a wired connection.
      Connect a USB-keyboard to the unit press F2 and to open network manager and verify that wired is selected. If wireless is selected navigate down and select wired.
      Exit the menu by pressing save and restart

    4. If the player still can't connect to the network check the hub, switch or router that the player is connected to. and  verify that it has a physical connection to it. 

    5. If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or mac address verification. Contact your local It-Technician. 


    6. If it still can't access the internet after point 1-6 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)

     

  • PLAYbox - Configuration of Network
    Wired connection (Ethernet) Wireless connection (Wi-Fi) 

    NOTE! If Wi-Fi is activated Ethernet will be turned of on the media player.

    1. Connect the Ethernet cable media player.

    2. Start the media player.
      If the media player displays 3 green circles when it starts.
      If 3 green circles shows the media player have connection to PLAYipps servers.

    3. If the media player don't have connect after this you need to troubleshoot your connection.
      read our article about troubleshooting here.

     

  • PLAYbox - Technical information
    The Sync process
    PLAYipp was created with two base concepts in mind, ease of use and security. Since network security is often vital in the customer’s daily operations they have to trust that PLAYipp doesn’t spread viruses or house any kind of security risks. This must be ensured while the product is still easy to use and install. To achieve these goals the following principle was instated:
    A Player (unit) must never receive any kind of data, no exceptions.
    The units fetch the data they need instead of having it pushed to them. This ensures that PLAYipp can deliver a secure service without letting any functionality suffer. To make this work, all units connect to the PLAYipp server, where it (securely) receives all the information it needs; what should be played, when it should play etc.
    Remote support
    To further ensure both security and ease of use for the users, a support tool has been implemented that enables remote support to all PLAYboxes. With the help of this system, the support team can quickly be of assistance if anything should happen, no matter where your units are physically located.
    Internet & downtime
    The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable.
    Network
    Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi.
    Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection
    Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number).
    IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server).
    Encryption: All customer data is sent encrypted through HTTPS
    Technical information
    A PLAYbox is a small computer running a tailored Linux-distribution while the PLAYports runs a custom version of Android – both with the in house-created PLAYipp-software. The units are built from the ground up around a secure Linux kernel, and all unnecessary network services are removed.
    The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions.
    Servrers
    The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual.
    Ports
    The Players use the following outbound TCP-ports to connect to our server:
    80 – HTTP: To let the unit show web pages as media objects and to set the time.
    443 – HTTPS: To contact the server and download information and media.
    Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 
    Specification
    Dimentions
    200x200x44 mm
    Weight
    1,5 kg
    Storage
    16 gb
    Screen areas
    Unlimited
    Update frequency
    Every 30 second
    Wifi 
    Yes
    Ethernet
    Yes
    Images
    Yes
    Quicknotes
    Yes
    Web/HTML
    Yes
    Office Documents
    Yes
    PDF
    Yes
    Sound
    Yes, By HDMI or 3.5 mm 
    Video
    Yes, Up to 1080p
    Flash
    Yes
    Touch
    Yes
    Views
    Yes
    PLAYipp Remote
    Yes

Philips Internal Mediaplayer.

  • Philips - Installation of PLAYipp software

    This article is about how to update and install PLAYipp on a Philips monitor with android.

    Important!

    We recomend that you update to the latest firmware on the screens before you install our app!
    Below you can find a list with all the supported models. And instructions to update the screen to the latset firmware.

    Tip! While you download the latest firmware download the app and put the files on the same USB-drive. You can find a download link in the guide bellow the list. of modells

    Model Firmware
    32BDL4050D FB10.04 & 1.314
    43BDL4050D FB10.04 & 1.314
    49BDL4050D FB10.04 & 1.314
    55BDL4050D FB10.04 & 1.314
    65BDL4050D FB10.04 & 1.314
    75BDL4150D  
    85BDL4150D  
    95BDL4150D  
    49BDL3050Q FB04.04
    50BDL3050Q FB04.04
    55BDL3050Q FB04.04
    65BDL3050Q FB04.04
    75BDL3050Q FB04.04
    86BDL3050Q FB04.04
    42BDL5055P FB06.01 & 1.301
    42BDL5057P FB06.01 & 1.301
    49BDL5055P FB06.01 & 1.301
    49BDL5057P FB06.01 & 1.301
    55BDL5055P FB06.01 & 1.301
    55BDL5057P FB06.01 & 1.301
    10BDL3051T 3.03
    43BDL4051T FB10.04 & 1.314
    55BDL4051T FB10.04 & 1.314
       

    Note!

    There is 2 different guides below. This is because T-line is built on 2 different platforms. If you have a 10 inch T-line, scroll down to the guide at the bottom.

    Installation of PLAYipps software. 

    Preparation.

    To install PLAYipps software you have to use a USB-drive. (This need to be formated to FAT32).

    Download the folder "app" and place the file in the root of the USB-drive. Rename the folder to "Philips".

    USBdrive:\Philips\app\...

    Click here to download the app packages

    1. Power up the Philips screen

    2. Select language on the screen
      (Fold out any infrared detector on the screen if you are having trouble with Remote/Screen connection.)

    3. Select the network depending on network is availability.
    4. Choose “Import Signage Display Settings from USB” and click next.
      (This can also be done from settings > systemtools later.) 

    5. Choose Skip on “Please Select clone source.”

    6. Click on Finish

    7. Open the the android settings (Home + 1888 on the remote)

    8. Choose Settings >  Signage Display > Custom App > Select App > PLAYippLauncher > Save

    9. Click the source button on the remote and choose Custom.

    10. To make powersaving mode to properly work you need to change power save to mode 3
      This setting can be found under home > advanced option > power Save

    11. If The media player is activated in PLAYipp manager the connected content will download and then be shown on the screen. If the media player is not activated in PLAYipp manager a activation code will be displayed on the screen,
      screenshot.png
      Read The article about Activation code for instructions about how to activate the media player to your account 

    installation of PLAYipps software (T-line 10")

    Preparation.

    To install PLAYipps software you have to use a USB-drive. (This need to be formated to FAT32).

    Download this file and unzip it. PLAYipps Software
    Place the folder in the root of the USB-drive. Rename the folder to "Philips".

    USBdrive:\Philips\app\...

    1. Power up the Philips screen

    2. Select language on the screen

    3. Select the network depending on network is availability.

    4. Select "skip" when you have the option "Signage display settings"

    5. Select "skip" when you have the option "Clone media files into internal"

    6. When "setup is complete!" is shown. Chose "Finish"

    7. Open the the android settings :POWER + volume down on the backside of the screen
      (The default password is 1234)

    8. Navigeta to  Settings > System tools.
      click on "import signage display settings

    9. Choose "/mnt/usb_storage/USB_DISK1/philips/"
      if the source file cant med found try another USB port.

    10. Navigate to Signage display> Custom app 

    11. Choose "PLAYippLauncher"  

    12. Navigeta to Settings > System tools.
      Inactivate the navigation bar.

    13. Open Apps
      POWER + volume down on the backside of the screen
      (The default password is 1234)

    14. Start "PLAYippLauncher" by clicking the icon.

    15. If The media player is activated in PLAYipp manager the connected content will download and then be shown on the screen. If the media player is not activated in PLAYipp manager a activation code will be displayed on the screen,
      screenshot.png
      Read The article about Activation code for instructions about how to activate the media player to your account 
  • Philips D-Line - Configuration of Network
    Configuration of Ethernet Configuration of Wifi

    If no wifi is connected the screen will connect to Ethernet automatically 

    1. Press Home + 1888 fast on the remote. You may need to pull out the IR receiver on the backside of the monitor.

    2. Chose network
      device-2017-06-14-110146.png
    3. Chose Ethernet.device-2017-06-14-114434.png
    4. Verify that Ethernet is enabled.  When it is enabled the screen will connect if there is no additional network configuration needed as static ip-addresses or such.  
      device-2017-06-14-141724.png

    5. Press the back button 3 times. 

      If The media player is activated in PLAYipp manager the connected content will download and then be shown on the screen. If the media player is not activated in PLAYipp manager a activation code will be displayed on the screen,screenshot.png
      Read the article about Activation code for information about how you activate the unit with a activation code.
  • Philips D-Line - Technical information
    The Sync process
    PLAYipp was created with two base concepts in mind, ease of use and security. Since network security is often vital in the customer’s daily operations they have to trust that PLAYipp doesn’t spread viruses or house any kind of security risks. This must be ensured while the product is still easy to use and install. To achieve these goals the following principle was instated:
    A Player (unit) must never receive any kind of data, no exceptions.
    The units fetch the data they need instead of having it pushed to them. This ensures that PLAYipp can deliver a secure service without letting any functionality suffer. To make this work, all units connect to the PLAYipp server, where it (securely) receives all the information it needs; what should be played, when it should play etc.
    Internet & downtime
    The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable.
    Network
    Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi.
    Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection
    Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number).
    IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server).
    Encryption: All customer data is sent encrypted through HTTPS
    Technical information
    PLAYports runs a custom version of Android. 
    The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions.
    Servrers
    The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual.
    Ports
    The Players use the following outbound TCP-ports to connect to our server:
    80 – HTTP: To let the unit show web pages as media objects and to set the time.
    443 – HTTPS: To contact the server and download information and media.
    Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 
    Specification
    Storage
    16 gb
    Screen areas
    Unlimited
    Update frequency
    Every 60 s
    Wi-Fi
    Yes
    Ethernet
    Yes
    Pictures
    Yes
    Quicknotes
    Yes
    Web/HTML
    Yes
    Office Documents
    Yes
    PDF
    Yes
    Sound
    Yes
    Video
    Yes, Up to 1080p
    Flash
    Yes
    Touch
    Yes
    Views
    Yes
    PLAYipp remote
    No
  • Philips D-Line - Troubleshooting your network

     Symptom

    • The material is not updated on the screen
    • It says "Connection lost" in some areas or all areas
    • Health status displays three red circles at startup.

     

    Wired Connection (Ethernet) Wireless Connection (Wi-Fi)

    If 3 green circles appears on the screen when it starts up, the media player have connection to our servers

    1. Restart the screen.
      You can do this by pressing on/off on the remote and then starting it with on/off again.

    2. Check all cables
      Check that all cables are properly connected into the screen.

    3. Verify the connection
      Verify that the hub, switch or router is connected to the screen. You will find this by following the network cable from the media player. 

    4. Verify that Ethernet is enabled.
      Press Home 1888  on the remote. You can be required to pull the IR receiver that is the glowing plastic tab och the side of the screen.
      Press network > Ethernet. And verify that is is enabled.

    5. If it still can't access the internet after the steps above a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)
  • Philips T-Line 10" - Installation of PLAYipp software

    This article is about how to update and install the PLAYipp software on a built-in media player in the PHILIPS T-Line 10" screen.

     

    Installation guide

    STEP 1: 

    Note!

    The USB memory must be formatted in FAT32!
     
    Download the PLAYipp / PHILIPS media player software place it on the USB memory. The latest software version can be found here. The file must be called "update.zip" and be zipped!
     
    If Safari is used the setting "Open Safe Files" must be turned off in Safari. This setting is found under Settings > General.

    STEP 2:

    1. Insert the USB memory into any USB port on the PHILIPS screen.

    2. Press in the big button on the back side of the screen and click down 6 times.

    3. In the PHILIPS T-Line menu. Go to About > Local update > ...Update.zip

    If all is done correctly an activation code will appear on the screen.
    screenshot.png
    Read Activate your media player using the activation code on how to activate your media player using the activation code.

     

LG webOS 3 (3.0 & 3.2 (3.0+))

  • LG WebOS 3 - Installation of PLAYipp software

    This article is about how to install PLAYipps software on a LG screen with a internal media player in LG signage series with WebOS 3 or higher.

    Note!

    There is 2 different versions Of LG WebOS 3! WebOs 3.0 and WebOS 3.2 (3.0+). Below you will find a list of the supported modells, which WebOS version and installation guides for both version.

    Model number WebOS version
    32/43/49/55/65SM5KD 3.2 (3.0+)
    55EJ5D 3.2 (3.0+)
    65EE5PC 3.0
    55EF5C 3.0
    55EV5C 3.0
    55EH5C 3.0
    55EJ5C 3.0
    65EV5C 3.0
    42/49/55LS73C 3.0
    42/49/55LS75C 3.0
    42/49/55LS73D 3.0
    43/49/55SM3C 3.0
    32/43/49/55/65SM5C 3.0
    32/43/49/55/65SM5KC 3.0
    49/55/65UH5C 3.0
    55XE3C 3.0
    75XF3C 3.0
    75XS2C 3.0
    86TR3D 3.2 (3.0+)
    55EG5CD 3.2 (3.0+)
    32/43/49/55/65SM5D 3.2 (3.0+)

    Artboard_1.png

    Installation guide 

    Webos 3.2 (3.0+)

    1. Start the screen.
    2. Choose quick start
    3. Enter the following settings:
      Screen rotation 
      Time and date 
      Auto power = off 
    4. Connect to a network
      If ethernet shall be used connect the cable to the backside of the screen and verify that the screen have a network connection. You can verify that you have a connection from the menu. Settings > General > Network.
      To connect to a wifi:
      1. Navigate to Settings > General > Network > Wi-Fi-Connection
      2. Select network
      3. Enter a password if needed
      4. Once the screen is connected proceed to the next step.

    5. Choose Settings > Ez-settings > SI-servers settings
    6. Enter the following settings: 
      Fully qualified domain name = ON
      Enter: https://webos.playipp.com/PLAYipp.ipk 
      Application launch mode = Local
      Application type = ipk
    7. Choose Local application upgrade = remote
    8. Confirm the app update
    9. Press Ok when the update is complete
    10. Reboot the screen
    11. At startup the screen will displayed 3 green circles if the player have Internet access. If three red circles appears the there is no internet access to the media player. click here to follow our troubleshooting guide.  


    After the software is started the a activation code will be displayed on the screen. 
    screenshot.png
    Read the article about Activation code for instructions about how to activate the media player.

    Artboard_1.png

    Installation guide 

    Webos 3.0

    1. Start the screen.
    2. Choose language, continent and country.
    3. Turn of rotation.
    4. Connect to a network (Wired or Wifi)
    5. Press done when on/off timmer settings is displayed.
    6. From the Source menu, hold the ‘Settings’ button on your remote control for 5 seconds
    7. When the chat bubble icon appears, press ‘8,0,8,0, OK’ on your remote control to access the Server Settings page
    8. Enter the following settings: 
      Application Launch Mode = Local
      Fully Qualified Domain Name = ON 
      Enter: https://webos.playipp.com/PLAYipp.ipk 
      Aplication type = ipk
    9. Select Local Application Upgrade and change to Remote
    10. Confirm the app update
    11. Press OK when the app update is completed
    12. Reboot the screen.
    13. At startup the screen will displayed 3 green circles if the player have Internet access. If three red circles appears the there is no internet access to the media player. click here to follow our troubleshooting guide.  

    After the software is started the a activation code will be displayed on the screen. 
    screenshot.png
    Read the article about Activation code for instructions about how to activate the media player.

     

     

     

     

  • LG WebOS 3 (3.0) - Configuration of Network

    Note!

    There is 2 different versions Of LG WebOS 3! WebOs 3.0 and WebOS 3.2 (3.0+). There is 2 different guides for the 2 different versions. You find the guide for WebOS 3.2 (3.0+) here.

    Configuration of Ethernet Configuration of Wifi
    1. Connect the network cable to the back of the screen.
      A message will be displayed that you have connected a cable.
    2. An activation code will be visible or it will start to sync if the unit is already activated. 
      Read the article about Activation code for information about how you activate the unit with a activation code.
      aktiveringskod.png
  • LG WebOS 3 (3.2 (3.0+)) - Configuration of Network

    Note!

    There is 2 different versions Of LG WebOS 3! WebOs 3.0 and WebOS 3.2 (3.0+). There is 2 different guides for the 2 different versions. You find the guide for WebOS 3.0 here.

    Configuration of Ethernet Configuration of Wifi
    1. Connect the network cable to the back of the screen.
      A message will be displayed that you have connected a cable.
    2. An activation code will be visible or it will start to sync if the unit is already activated. 
      Read the article about Activation code for information about how you activate the unit with a activation code.
      aktiveringskod.png
  • LG WebOS 3 - Technical information
    The Sync process
    PLAYipp was created with two base concepts in mind, ease of use and security. Since network security is often vital in the customer’s daily operations they have to trust that PLAYipp doesn’t spread viruses or house any kind of security risks. This must be ensured while the product is still easy to use and install. To achieve these goals the following principle was instated:
    A Player (unit) must never receive any kind of data, no exceptions.
    The units fetch the data they need instead of having it pushed to them. This ensures that PLAYipp can deliver a secure service without letting any functionality suffer. To make this work, all units connect to the PLAYipp server, where it (securely) receives all the information it needs; what should be played, when it should play etc.
    Internet & downtime
    The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable.
    Network
    Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi.
    Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection
    Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number).
    IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server).
    Encryption: All customer data is sent encrypted through HTTPS
    Technical information
    PLAYin LG runs a custom version LGs webos software.
    The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions.
    Servrers
    The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual.
    Ports
    The Players use the following outbound TCP-ports to connect to our server:
    80 – HTTP: To let the unit show web pages as media objects and to set the time.
    443 – HTTPS: To contact the server and download information and media.
    Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 
    Specification
    Screen areas
    Unlimited
    Update frequency
    Every 60 s
    Wi-Fi
    Yes
    Ethernet
    Yes
    Pictures
    Yes
    Quicknotes
    Yes
    Web/HTML
    Yes
    Office Documents
    Yes
    PDF
    Yes
    Sound
    Yes
    Video
    Yes, Up to 1080p
    Flash
    Yes
    Touch
    Yes*
    Views
    Yes
    PLAYipp remote
    No

    *) May vary between different screen models.

  • LG WebOS 3 (3.0) - Troubleshooting your network

     Symptom

    • The material is not updated on the screen
    • It says "Connection lost" in some areas or all areas
    • Health status displays three red circles at startup.

    Note!

    There is 2 different versions Of LG WebOS 3! WebOs 3.0 and WebOS 3.2 (3.0+). There is 2 different guides for the 2 different versions. You find the guide for WebOS 3.2 here.

    Wired Connection (Ethernet) Wireless Connection (Wi-Fi)

    If 3 green circles appears on the screen when it starts up in Health Status, the media player's network have connection to our servers and the problem should be solved.

    1. Restart the screen. You can do this by pressing power and then power on the remote 

    2. Check that all cables are properly connected into the screen.

    3. Check the hub, switch or router that the player is connected to and  verify that it has a connection to the mediaplayer. 

    4. Verify that the network settings are correct by navigating to:
      Settings > All settings > Network The screen will display a status message of the connection. 
      To show advanced settings click on Wired Connection (Ethernet).

    5. If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or mac address verification. Contact your local It-Technician. 

    6. If it still can't access the internet after point 1-5 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)

     

  • LG WebOS 3 (3.2 (3.2+)) - Troubleshooting your network

     Symptom

    • The material is not updated on the screen
    • It says "Connection lost" in some areas or all areas
    • Health status displays three red circles at startup.

    Note!

    There is 2 different versions Of LG WebOS 3! WebOs 3.0 and WebOS 3.2 (3.0+). There is 2 different guides for the 2 different versions. You find the guide for WebOS 3.0 here.

    Wired Connection (Ethernet) Wireless Connection (Wi-Fi)

    If 3 green circles appears on the screen when it starts up in Health Status, the media player's network have connection to our servers and the problem should be solved.

    1. Restart the screen. You can do this by pressing power and then power on the remote 

    2. Check that all cables are properly connected into the screen.

    3. Check the hub, switch or router that the player is connected to and  verify that it has a connection to the mediaplayer. 

    4. Verify that the network settings are correct by navigating to:
      Settings > General > Network. The screen will display a status message of the connection. 
      To show advanced settings click on Wired Connection (Ethernet).

    5. If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or mac address verification. Contact your local It-Technician. 

    6. If it still can't access the internet after point 1-5 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)

     

Samsung SSSP4 (Tizen) Internal Mediaplayer.

  • Samsung SSSP4 (Tizen) - Installation of PLAYipp software

    This article is about how to update and install PLAYipps software on a Samsung screen with a internal media player from Samsungs SSSP4 series.

    Note! For for easy installation connect the keyboard to the screen to more quickly select and enter data. The remote controls can also be used simultaneously.

    installation routine

    1. Choose language

    2. Choose rotation

    3. Turn off Auto Power Off

    4. Connect to a wireless or wired network.

    5. Set the date and time

    6. Choose play via URL-launcher.
       
    7. Enter the URL: https://tizen.playipp.com

    8. You can name the media player if you want it it to have a name in the network. 
      Otherwise go forward with the default name. 

    9. Start the URL-Launcher

    10. PLAYipps software is installed and updated.

    11. At startup the screen will displayed 3 green circles if the player have Internet access. If three red circles appears the there is no internet access to the media player. click here to follow our troubleshooting guide.  

      After the software is started the a activation code will be displayed on the screen.
      screenshot.png
      Read the article about Activation code for instructions about how to activate the media player.
  • Samsung SSSP4 (Tizen) - Configuration of Network
    Configuration of Ethernet Configuration of Wifi
    1. Connect the network cable to the back of the screen.
      A message will be displayed that you have connected a cable.
    2. Click Yes when the screen asks you if you want to configure the network
      Skärmen kommer att testa anslutningen om anslutningen fungerar eller ej.
    3. Click OK
    4. Back and press home and start URL Launcher 
    5. An activation code will be visible or it will start to sync if the unit is already activated. 
      Read the article about Activation code for information about how you activate the unit with a activation code.
      aktiveringskod.png
  • Samsung SSSP4 (Tizen) - Technical information
    The Sync process
    PLAYipp was created with two base concepts in mind, ease of use and security. Since network security is often vital in the customer’s daily operations they have to trust that PLAYipp doesn’t spread viruses or house any kind of security risks. This must be ensured while the product is still easy to use and install. To achieve these goals the following principle was instated:
    A Player (unit) must never receive any kind of data, no exceptions.
    The units fetch the data they need instead of having it pushed to them. This ensures that PLAYipp can deliver a secure service without letting any functionality suffer. To make this work, all units connect to the PLAYipp server, where it (securely) receives all the information it needs; what should be played, when it should play etc.
    Internet & downtime
    The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable.
    Network
    Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi.
    Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection
    Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number).
    IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server).
    Encryption: All customer data is sent encrypted through HTTPS
    Technical information
    PLAYin Samsung runs a custom version Samsung smart signage platform. 
    The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions.
    Servrers
    The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual.
    Ports
    The Players use the following outbound TCP-ports to connect to our server:
    80 – HTTP: To let the unit show web pages as media objects and to set the time.
    443 – HTTPS: To contact the server and download information and media.
    Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 
    Specification
    Screen areas
    Unlimited
    Update frequency
    Every 60 s
    Wi-Fi
    Yes
    Ethernet
    Yes
    Pictures
    Yes
    Quicknotes
    Yes
    Web/HTML
    Yes
    Office Documents
    Yes
    PDF
    Yes
    Sound
    Yes
    Video
    Yes, Up to 1080p
    Flash
    Yes
    Touch
    Yes*
    Views
    Yes
    PLAYipp remote
    No

    *) May vary between different screen models.

  • Samsung SSSP4 (Tizen) - Troubleshooting your network

     Symptom

    • The material is not updated on the screen
    • It says "Connection lost" in some areas or all areas
    • Health status displays three red circles at startup.

     

    Wired Connection (Ethernet) Wireless Connection (Wi-Fi)

    If 3 green circles appears on the screen when it starts up in Health Status, the media player's network have connection to our servers and the problem should be solved.

    1. Restart the screen. You can do this by pressing power off and then power on on the remote 

    2. Check that all cables are properly connected into the screen.

    3. Check the hub, switch or router that the player is connected to. and  verify that it has a connection to the mediaplayer. 

    4. Verify that the network settings are correct by navigating to:
      Menu > Network > Open Network settings
      Choose Ethernet and follow the on screen instructions. 

    5. If the screen have a connection to the network but doesn't update with new content.
      Navigate to Home > URL Launcher settings > Install Web App. Replace entered URL with tizen.playipp.com (https://tizen.playipp.com)

    6. If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or mac address verification. Contact your local It-Technician. 

    7. If it still can't access the internet after point 1-6 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)

     

Samsung SSSP3 Internal Mediaplayer.

  • Samsung SSSP3 - Installation of PLAYipps software

    This article is about how to update and install PLAYipps software on a Samsung screen with a internal media player from Samsungs SSSP3 series.

    Note! For for easy installation connect the keyboard to the screen to more quickly select and enter data. The remote controls can also be used simultaneously.

    The following modells of Samsungs screens with internal media player supports PLAYipp:

    Modell 
    Size in Inches
    DHE
    40, 48, 55
    DME
    32, 40 ,48 ,55 ,65 ,75
    DBE
    32, 40, 48, 55
    MLE
    32, 55
    UDE-P
    46, 55
    UDE-S
    55

    installation routine

    1. Start up screen and go through steps 1-8.

    2. Choose auto power off = off

    3. Choose a wireless or wired network.

    4. Set the date and time
    5. Enter the URL: https://samsung.playipp.com

    6. You can name the media player if you want it it to have a name in the network. 
      Otherwise go forward with the default name. 

    7. After the download of the PLAYipps software is complete, click on the URL.

    8. At startup the screen will displayed 3 green circles if the player have Internet access. If three red circles appears the there is no internet access to the media player. click here to follow our troubleshooting guide.  

      After the software is started the a activation code will be displayed on the screen.
      screenshot.png
      Read the article about Activation code for instructions about how to activate the media player.
  • Samsung SSSP3 - Configuration of Network
    Configuration of Ethernet Configuration of Wifi
    1. Connect the network cable to the back of the screen.
    2. Click Home on the remote 
    3. Choose More settings
    4. Choose Network
    5. Choose Network settings
    6. Choose Wired under Network type
    7. Choose connect
    8. The Screen will test the connection and if everything is done correctly the screen will be connected to the network.
    9. Click OK
    10. Back and choose URL Launcher 
    11. An activation code will be visible or it will start to sync if the unit is already activated. 
      Read the article about Activation code for information about how you activate the unit with a activation code.aktiveringskod.png
  • Samsung SSSP3 - Technical information
    The Sync process
    PLAYipp was created with two base concepts in mind, ease of use and security. Since network security is often vital in the customer’s daily operations they have to trust that PLAYipp doesn’t spread viruses or house any kind of security risks. This must be ensured while the product is still easy to use and install. To achieve these goals the following principle was instated:
    A Player (unit) must never receive any kind of data, no exceptions.
    The units fetch the data they need instead of having it pushed to them. This ensures that PLAYipp can deliver a secure service without letting any functionality suffer. To make this work, all units connect to the PLAYipp server, where it (securely) receives all the information it needs; what should be played, when it should play etc.
    Internet & downtime
    The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable.
    Network
    Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi.
    Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection
    Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number).
    IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server).
    Encryption: All customer data is sent encrypted through HTTPS
    Technical information
    PLAYin Samsung runs a custom version Samsung smart signage platform. 
    The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions.
    Servrers
    The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual.
    Ports
    The Players use the following outbound TCP-ports to connect to our server:
    80 – HTTP: To let the unit show web pages as media objects and to set the time.
    443 – HTTPS: To contact the server and download information and media.
    Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 
    Specification
    Screen areas
    Unlimited
    Update frequency
    Every 60 s
    Wi-Fi
    Yes
    Ethernet
    Yes
    Pictures
    Yes
    Quicknotes
    Yes
    Web/HTML
    Yes
    Office Documents
    Yes
    PDF
    Yes
    Sound
    Yes
    Video
    Yes, Up to 1080p
    Flash
    Yes
    Touch
    Yes*
    Views
    Yes
    PLAYipp remote
    No

    *) May vary between different screen models.

  • Samsung SSSP3 - Troubleshooting your network

     Symptom

    • The material is not updated on the screen
    • It says "Connection lost" in some areas or all areas
    • Health status displays three red circles at startup.

     

    Wired Connection (Ethernet) Wireless Connection (Wi-Fi)

    If 3 green circles appears on the screen when it starts up in Health Status, the media player's network have connection to our servers and the problem should be solved.

    1. Restart the screen. You can do this by pressing power off and then power on on the remote 

    2. Check that all cables are properly connected into the screen.

    3. Check the hub, switch or router that the player is connected to. and  verify that it has a connection to the mediaplayer. 

    4. Verify that the network settings are correct by navigating to:
      Home > More settings > Network > Network setting.
      Choose Ethernet and follow the on screen instructions. 

    5. If the screen have a connection to the network but doesn't update with new content.
      Navigate to Home > Change URL. Replace entered URL with samsung.playipp.com (https://samsung.playipp.com)

    6. If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or mac address verification. Contact your local It-Technician. 

    7. If it still can't access the internet after point 1-6 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)

     

Terms and conditions

FAQ

Frequently Asked Questions

  • FAQ - My objects is locked with a padlock, how do i unlock them?

     FAQ

    "My objects is locked with a padlock, how do i unlock them?"

    If a object is marked with a padlock the object belongs to a screen group. And can't be edited in this location or group. You have to go the the group to be able to edit the object.

    1. Under the name of the object the name of the name of the group it displayed.
    2. You can altso hover the mouse on the objeckt for a shortcut to the group.

    Artboard_1.png

    If you don't hace access to the group you can contact your admin in PLAYipp to get access to the group.

  • FAQ - How do i edit a Quicknote in the playlist?

    FAQ

    "How do i edit a Quicknote in the playlist?"

    All The quicknotes that you have created can be easily edited afterwards.

    1. Click on the meny for the object and click on "Edit Quicknote."Screen_Shot_2017-12-18_at_10.52.52.png

    2. The Quicknote tool will start and you can edit your message.
      When you have made your changes click on Publish. 

    For information about how to use the quicknote tool se article about Use a QUICKnote template

     

  • FAQ - The information on the screen won't update

    FAQ

    "I've added 2 new items to my playlist but these will not appear on my screen and old information I've deleted is still displayed. What can be wrong?"

    The following solutions can solve the above error:

    1. The playlist is not activated?
      When you publish or make changes to a playlist, you must activate it by clicking "Activate the playlist now", see the green border at the bottom. After clicking "Activate the playlist now" it will take at least one minute for the changes to appear on the monitor.
      If you do not click the button it may take up to 10 minutes before the changes to appear on the monitor.

    2. Does the media player have a working network connection?
      In PLAYipp Manager you can see if a media player dose not have any internet connection. You can see this if the symbol next to the MENU-button is lit and shows a number. Click on the symbol to see a list of all media players that do not have any internet connection.
      Troubleshoot your network connection by using one of our troubleshooting guides depending on the media player type. For all troubleshooting guides can be found here.

    3. Is a media player connected to the location you are trying to publish towards?
      Verify that a media player is connected to the location your are publishing on. You can verify this by clicking Structure located in the MENU in the top left corner and then choose the location on the left hand side. Make sure there is a media player connected to the location. If there is no media player connected click the "Connect Media Players" button.

    4. Is the location added to the group you are publishing on?
      A group consists of one or more locations. If you publish material in a group, the material will appear in all the locations added to the group. Verify that the location is part of your group by clicking Structure located in the MENU at the top left corner and then choose the group on the left hand side. Select the "Screen location" tab and make sure that the location is included in the group.

     

  • FAQ - The screen turns off after booting

    FAQ

    "After the startup phase of a media player the media player will reach the Health Status screen with the 3 circles and then it turns off"

    The following solutions can solve the above error:

    1.  Power Save mode is active on the monitor.
      If you have an active scheduling for power-saving mode, the screen will switch off itself.
      Control with the remote if any scheduling on the monitor is active

    2. The Power save mode is active in PLAYipp manager.
      If you have a aktive scheduling for power save mode in PLAYipp manager the monitor will turn of after the 3 circles is shown on the screen.
      Control that there is no active Power save mode scheduling active on the location inside PLAYipp manager.
      Read more about power save mode in PLAYipp manager here. 

    3. Media Player has no place and layout connected to it.
      For the player to retrieve and display the materials you need to connect it to a location and layout. 
      Control in menu > media players that there is a location and layout connected to the media player. Identify the media player using the macadress (you will find this on the media player and on the box)
      The macadress have the format xx-xx-xx-xx-xx-xx and consists of both numbers and letters. 

    4. Playlist is empty.
      Go to the location that the media player is connected to and control that there is active material in at least one area. 
  • FAQ - The screen don't receive any image signal

    FAQ

    "My monitor does't show any picture, it only shows a message that it can't find a soure or no signal"

    The following solutions can solve the above error:

    1. The screen is running, but the media player is not.
      (only applies to PLAYport and PLAYbox)
      Control that the Media player is switched on. It should be a led light that is lit. If no lights is lit try turning the unit of by unplugging the power cord and then reinstalling it.

    2. The picture cable is not connected correct.
      (only applies to PLAYport and PLAYbox)
      The cable between the media player and the monitor is not connected correct. Control that both connections are connected correct.

    3. The screen has a variety of image sources.
      Change the source on the monitor. To change source use the Input, Source, Or Menu -button on the remote. You may have to cycle through a few sources before finding the correct one. (e.g. HDMI1, HDMI2, etc.)

    4. The picture cable is defect.
      (only applies to PLAYport and PLAYbox)
      If none of the above solutions solves the problem the cable can be defective. It does't need to be any visible damage on the cable.
  • FAQ - The screen shows only picture "Why am I seeing this?"

    FAQ

    "When i start my media player the screen only shows the picture "why am i seeing this?" "

    At after the initial set up of the media player a this message can be shown. The message shows for one of the following reasons:

    "You haven't connected the Player to a channel"
    The most common reason for this message to show is that the media player is not connected to a screen location and layout in PLAYipp manager.

    1. Find the mac-adress of the Media player (it can be found on the underside of the media player and on the box)
      The Mac-adress have the format xx-xx-xx-xx-xx-xx and contains of both numbers and letters.

    2. Log in to your account and navigate to Media players from the menu.

    3. Find the media player from the list and click the edit unit (pen) to the right.
      (Tip: press CTRL+F / CMD+F to get a search bar in the webb browser)

    4. Choose the location and layout that i shall be connected to and then click save.

    "You haven't connected the Player to the internet"
    If the media player doesn't have a internet connection it can't sync the material that it shall show.

    1. Reboot the media player and see which colors the 3 circles in heath status are. If the circles are green the media player have connection to the internet.

    2. If the media player is not connected to the network, the circles are red, you can find a guide for connecting it here.  

     

See all 10 articles

Contact our Support

Contact our support

  • Submit a request

     Leave a support ticket

    Submit a request

    You can follow on going support tickets by clicking on your name in the top right corner.
    Or mail your request to support@playipp.com

  • Phone Support

     Call our phone support

    United Kingdom: +44 161 375 17 15 

    Sweden: +46 75 75 00 100

    Weekdays between 8AM - 4:30PM (CET+2 - Stockholm)

Deviant opening hours for the Support

Deviant opening hours