Philips D-Line - Troubleshooting your network

 Symptom

  • The material is not updated on the screen
  • It says "Connection lost" in some areas or all areas
  • Health status displays three red circles at startup.

 

Wired Connection (Ethernet) Wireless Connection (Wi-Fi)

If 3 green circles appears on the screen when it starts up, the media player have connection to our servers

  1. Restart the screen.
    You can do this by pressing on/off on the remote and then starting it with on/off again.

  2. Check all cables
    Check that all cables are properly connected into the screen.

  3. Verify the connection
    Verify that the hub, switch or router is connected to the screen. You will find this by following the network cable from the media player. 

  4. Verify that Ethernet is enabled.
    Press Home 1888  on the remote. You can be required to pull the IR receiver that is the glowing plastic tab och the side of the screen.
    Press network > Ethernet. And verify that is is enabled.

  5. If it still can't access the internet after the steps above a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)
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