Symptom
- The material is not updated on the screen
- It says "Connection lost" in some areas or all areas
- Health status displays three red circles at startup.
If 3 green circles appears on the screen when it starts up in Health Status, the media player's network have connection to our servers and the problem should be solved.
- Restart the screen. You can do this by pressing power off and then power on on the remote
- Check that all cables are properly connected into the screen.
- Check the hub, switch or router that the player is connected to. and verify that it has a connection to the mediaplayer.
- Verify that the network settings are correct by navigating to:
Home > More settings > Network > Network setting.
Choose Ethernet and follow the on screen instructions. - If the screen have a connection to the network but doesn't update with new content.
Navigate to Home > Change URL. Replace entered URL with samsung.playipp.com (https://samsung.playipp.com) - If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or mac address verification. Contact your local It-Technician.
- If it still can't access the internet after point 1-6 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)
If 3 green circles appears on the screen when it starts up in Health Status,the media player's network have connection to our servers and the problem should be solved.
- Restart the screen. You can do this by pressing power off and then power on on the remote
- Verify the connection by pressing Home > Network status. The screen will perform a test of the connection.
This can be an indication of the location of the problem. - Verify that the network settings are correct by navigating to:
Home > More settings > Network > Network setting.
Choose wireless you want to connect to and follow the on screen instructions. - If the screen have a connection to the network but doesn't update with new content.
Navigate to Home > Change URL. Replace entered URL with samsung.playipp.com (https://samsung.playipp.com) - If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or mac address verification. Contact your local It-Technician.
- If it still can't access the internet after point1-5 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)
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