Samsung SSSP3 - Troubleshooting your network

 Symptom

  • The material is not updated on the screen
  • It says "Connection lost" in some areas or all areas
  • Health status displays three red circles at startup.

 

Wired Connection (Ethernet) Wireless Connection (Wi-Fi)

If 3 green circles appears on the screen when it starts up in Health Status, the media player's network have connection to our servers and the problem should be solved.

  1. Restart the screen. You can do this by pressing power off and then power on on the remote 

  2. Check that all cables are properly connected into the screen.

  3. Check the hub, switch or router that the player is connected to. and  verify that it has a connection to the mediaplayer. 

  4. Verify that the network settings are correct by navigating to:
    Home > More settings > Network > Network setting.
    Choose Ethernet and follow the on screen instructions. 

  5. If the screen have a connection to the network but doesn't update with new content.
    Navigate to Home > Change URL. Replace entered URL with samsung.playipp.com (https://samsung.playipp.com)

  6. If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or mac address verification. Contact your local It-Technician. 

  7. If it still can't access the internet after point 1-6 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)

 

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