This article is a great place to start when you are experiencing network connection problems with your media player. We have collected troubleshooting guides for media players here som you can quickly find the right guide and solve the problem.
If you dont know what meda player you have you can look it up in playipp manager. Go to Menu > Mediaplayers and look what the type the player is. If you are uncertain you can mail PLAYipp support (email@example.com) so we can help you to find the right guide and answer your questions.
If you have problems with the media player or have questions it is easiest to submit ticket to firstname.lastname@example.org