This article is a great place to start when you are experiencing network connection problems with your media player. We have collected all of our troubleshooting guides for the different media players here.
If you don't know what type of media player you have you can look it up in PLAYipp manager. Go to Screens > List media players and look what type of player you have. If you are uncertain you can send us an email to firstname.lastname@example.org.
If you have problems with the media player or have questions it is easiest to send an email to email@example.com