FAQ - The screen turns off after booting


"After the startup phase of a media player the media player will reach the Health Status screen with the 3 circles and then it turns off"

The following solutions can solve the above error:

  1.  Power Save mode is active on the monitor.
    If you have an active scheduling for power-saving mode, the screen will switch off itself.
    Control with the remote if any scheduling on the monitor is active

  2. The Power save mode is active in PLAYipp manager.
    If you have a aktive scheduling for power save mode in PLAYipp manager the monitor will turn of after the 3 circles is shown on the screen.
    Control that there is no active Power save mode scheduling active on the location inside PLAYipp manager.
    Read more about power save mode in PLAYipp manager here. 

  3. Media Player has no place and layout connected to it.
    For the player to retrieve and display the materials you need to connect it to a location and layout. 
    Control in menu > media players that there is a location and layout connected to the media player. Identify the media player using the macadress (you will find this on the media player and on the box)
    The macadress have the format xx-xx-xx-xx-xx-xx and consists of both numbers and letters. 

  4. Playlist is empty.
    Go to the location that the media player is connected to and control that there is active material in at least one area. 
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