FAQ - There is no sound coming from the screen?

"I've added a video to one of my playlists but I can't hear any sound. How do I activate it?"

The sound is muted on every area in the layout by default. To activate the sound follow the steps below:

  1. Go to Menu > Screen layoutsAug-20-2019_15-51-19.gif
  2. Click on Edit layout on your layout.
  3. Click on the area and activate the sound


Remember to turn the volume up on the screen and also check that the screen has built in speakers. Some screens also have a button on the side of the screen to mute the sound.

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