FAQ - There is no sound coming from the screen?

"I've added a video to one of my playlists but I can't hear any sound. How do I activate it?"

The sound is muted on every area in the layout by default. To activate the sound follow the steps below:

  1. Go to Menu > Screen layoutsAug-20-2019_15-51-19.gif
  2. Click on Edit layout on your layout.
    Aug-20-2019_15-59-23.gif
  3. Click on the area and activate the sound
    Aug-20-2019_15-59-43.gif

Note

Remember to turn the volume up on the screen and also check that the screen has built in speakers. Some screens also have a button on the side of the screen to mute the sound.

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