FAQ - The screen shows only picture "Why am I seeing this?"


"When i start my media player the screen only shows the picture "why am i seeing this?" "

At after the initial set up of the media player a this message can be shown. The message shows for one of the following reasons:

"You haven't connected the Player to a channel"
The most common reason for this message to show is that the media player is not connected to a screen location and layout in PLAYipp manager.

  1. Find the mac-adress of the Media player (it can be found on the underside of the media player and on the box)
    The Mac-adress have the format xx-xx-xx-xx-xx-xx and contains of both numbers and letters.

  2. Log in to your account and navigate to Media players from the menu.

  3. Find the media player from the list and click the edit unit (pen) to the right.
    (Tip: press CTRL+F / CMD+F to get a search bar in the webb browser)

  4. Choose the location and layout that i shall be connected to and then click save.

"You haven't connected the Player to the internet"
If the media player doesn't have a internet connection it can't sync the material that it shall show.

  1. Reboot the media player and see which colors the 3 circles in heath status are. If the circles are green the media player have connection to the internet.

  2. If the media player is not connected to the network, the circles are red, you can find a guide for connecting it here.  


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