FAQ - The information on the screen won't update

FAQ

"I've added 2 new items to my playlist but these will not appear on my screen and old information I've deleted is still displayed. What can be wrong?"

The following solutions can solve the above error:

  1. The playlist is not activated?
    When you publish or make changes to a playlist, you must activate it by clicking "Activate the playlist now", see the green border at the bottom. After clicking "Activate the playlist now" it will take at least one minute for the changes to appear on the monitor.
    If you do not click the button it may take up to 10 minutes before the changes to appear on the monitor.

  2. Does the media player have a working network connection?
    In PLAYipp Manager you can see if a media player dose not have any internet connection. You can see this if the symbol next to the MENU-button is lit and shows a number. Click on the symbol to see a list of all media players that do not have any internet connection.
    Troubleshoot your network connection by using one of our troubleshooting guides depending on the media player type. For all troubleshooting guides can be found here.

  3. Is a media player connected to the location you are trying to publish towards?
    Verify that a media player is connected to the location your are publishing on. You can verify this by clicking Structure located in the MENU in the top left corner and then choose the location on the left hand side. Make sure there is a media player connected to the location. If there is no media player connected click the "Connect Media Players" button.

  4. Is the location added to the group you are publishing on?
    A group consists of one or more locations. If you publish material in a group, the material will appear in all the locations added to the group. Verify that the location is part of your group by clicking Structure located in the MENU at the top left corner and then choose the group on the left hand side. Select the "Screen location" tab and make sure that the location is included in the group.

 

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