Symptom
- The material is not updated on the screen
- It says "Connection lost" in some areas or all areas
- Health status displays three red circles at startup.
Note!
There is 2 different versions Of LG WebOS 3! WebOs 3.0 and WebOS 3.2 (3.0+). There is 2 different guides for the 2 different versions. You find the guide for WebOS 3.2 here.
If 3 green circles appears on the screen when it starts up in Health Status, the media player's network have connection to our servers and the problem should be solved.
- Restart the screen. You can do this by pressing power and then power on the remote
- Check that all cables are properly connected into the screen.
- Check the hub, switch or router that the player is connected to and verify that it has a connection to the mediaplayer.
- Verify that the network settings are correct by navigating to:
Settings > All settings > Network The screen will display a status message of the connection.
To show advanced settings click on Wired Connection (Ethernet). - If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or mac address verification. Contact your local It-Technician.
- If it still can't access the internet after point 1-5 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)
If 3 green circles appears on the screen when it starts up in Health Status,the media player's network have connection to our servers and the problem should be solved.
- Restart the screen. You can do this by pressing power and then power on the remote.
- Verify the connection by pressing Settings > All settings > Network
The screen will display a status message of the connection. - If the screen isn't connected to the Wi-Fi network you can connect it by clicking Wi-Fi Connection and following the on screen instructions.
- If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or mac address verification. Contact your local It-Technician.
- If it still can't access the internet after point1-4 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)
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