• Philips - Installation of PLAYipp software

    This article is about how to update and install PLAYipp on a Philips monitor with android.

    Important!

    We recomend that you update to the latest firmware on the screens before you install our app!
    Below you can find a list with all the supported models. And instructions to update the screen to the latset firmware.

    Tip! While you download the latest firmware download the app and put the files on the same USB-drive. You can find a download link in the guide bellow the list. of modells

    Model Firmware
    32BDL4050D FB10.04 & 1.314
    43BDL4050D FB10.04 & 1.314
    49BDL4050D FB10.04 & 1.314
    55BDL4050D FB10.04 & 1.314
    65BDL4050D FB10.04 & 1.314
    75BDL4150D  
    85BDL4150D  
    95BDL4150D  
    49BDL3050Q FB04.04
    50BDL3050Q FB04.04
    55BDL3050Q FB04.04
    65BDL3050Q FB04.04
    75BDL3050Q FB04.04
    86BDL3050Q FB04.04
    42BDL5055P FB06.01 & 1.301
    42BDL5057P FB06.01 & 1.301
    49BDL5055P FB06.01 & 1.301
    49BDL5057P FB06.01 & 1.301
    55BDL5055P FB06.01 & 1.301
    55BDL5057P FB06.01 & 1.301
    10BDL3051T 3.03
    43BDL4051T FB10.04 & 1.314
    55BDL4051T FB10.04 & 1.314
       

    Note!

    There is 2 different guides below. This is because T-line is built on 2 different platforms. If you have a 10 inch T-line, scroll down to the guide at the bottom.

    Installation of PLAYipps software. 

    Preparation.

    To install PLAYipps software you have to use a USB-drive. (This need to be formated to FAT32).

    Download the folder "app" and place the file in the root of the USB-drive. Rename the folder to "Philips".

    USBdrive:\Philips\app\...

    Click here to download the app packages

    1. Power up the Philips screen

    2. Select language on the screen
      (Fold out any infrared detector on the screen if you are having trouble with Remote/Screen connection.)

    3. Select the network depending on network is availability.
    4. Choose “Import Signage Display Settings from USB” and click next.
      (This can also be done from settings > systemtools later.) 

    5. Choose Skip on “Please Select clone source.”

    6. Click on Finish

    7. Open the the android settings (Home + 1888 on the remote)

    8. Choose Settings >  Signage Display > Custom App > Select App > PLAYippLauncher > Save

    9. Click the source button on the remote and choose Custom.

    10. To make powersaving mode to properly work you need to change power save to mode 3
      This setting can be found under home > advanced option > power Save

    11. If The media player is activated in PLAYipp manager the connected content will download and then be shown on the screen. If the media player is not activated in PLAYipp manager a activation code will be displayed on the screen,
      screenshot.png
      Read The article about Activation code for instructions about how to activate the media player to your account 

    installation of PLAYipps software (T-line 10")

    Preparation.

    To install PLAYipps software you have to use a USB-drive. (This need to be formated to FAT32).

    Download this file and unzip it. PLAYipps Software
    Place the folder in the root of the USB-drive. Rename the folder to "Philips".

    USBdrive:\Philips\app\...

    1. Power up the Philips screen

    2. Select language on the screen

    3. Select the network depending on network is availability.

    4. Select "skip" when you have the option "Signage display settings"

    5. Select "skip" when you have the option "Clone media files into internal"

    6. When "setup is complete!" is shown. Chose "Finish"

    7. Open the the android settings :POWER + volume down on the backside of the screen
      (The default password is 1234)

    8. Navigeta to  Settings > System tools.
      click on "import signage display settings

    9. Choose "/mnt/usb_storage/USB_DISK1/philips/"
      if the source file cant med found try another USB port.

    10. Navigate to Signage display> Custom app 

    11. Choose "PLAYippLauncher"  

    12. Navigeta to Settings > System tools.
      Inactivate the navigation bar.

    13. Open Apps
      POWER + volume down on the backside of the screen
      (The default password is 1234)

    14. Start "PLAYippLauncher" by clicking the icon.

    15. If The media player is activated in PLAYipp manager the connected content will download and then be shown on the screen. If the media player is not activated in PLAYipp manager a activation code will be displayed on the screen,
      screenshot.png
      Read The article about Activation code for instructions about how to activate the media player to your account 
  • Philips D-Line - Configuration of Network
    Configuration of Ethernet Configuration of Wifi

    If no wifi is connected the screen will connect to Ethernet automatically 

    1. Press Home + 1888 fast on the remote. You may need to pull out the IR receiver on the backside of the monitor.

    2. Chose network
      device-2017-06-14-110146.png
    3. Chose Ethernet.device-2017-06-14-114434.png
    4. Verify that Ethernet is enabled.  When it is enabled the screen will connect if there is no additional network configuration needed as static ip-addresses or such.  
      device-2017-06-14-141724.png

    5. Press the back button 3 times. 

      If The media player is activated in PLAYipp manager the connected content will download and then be shown on the screen. If the media player is not activated in PLAYipp manager a activation code will be displayed on the screen,screenshot.png
      Read the article about Activation code for information about how you activate the unit with a activation code.
  • Philips D-Line - Technical information
    The Sync process
    PLAYipp was created with two base concepts in mind, ease of use and security. Since network security is often vital in the customer’s daily operations they have to trust that PLAYipp doesn’t spread viruses or house any kind of security risks. This must be ensured while the product is still easy to use and install. To achieve these goals the following principle was instated:
    A Player (unit) must never receive any kind of data, no exceptions.
    The units fetch the data they need instead of having it pushed to them. This ensures that PLAYipp can deliver a secure service without letting any functionality suffer. To make this work, all units connect to the PLAYipp server, where it (securely) receives all the information it needs; what should be played, when it should play etc.
    Internet & downtime
    The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable.
    Network
    Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi.
    Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection
    Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number).
    IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server).
    Encryption: All customer data is sent encrypted through HTTPS
    Technical information
    PLAYports runs a custom version of Android. 
    The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions.
    Servrers
    The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual.
    Ports
    The Players use the following outbound TCP-ports to connect to our server:
    80 – HTTP: To let the unit show web pages as media objects and to set the time.
    443 – HTTPS: To contact the server and download information and media.
    Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 
    Specification
    Storage
    16 gb
    Screen areas
    Unlimited
    Update frequency
    Every 60 s
    Wi-Fi
    Yes
    Ethernet
    Yes
    Pictures
    Yes
    Quicknotes
    Yes
    Web/HTML
    Yes
    Office Documents
    Yes
    PDF
    Yes
    Sound
    Yes
    Video
    Yes, Up to 1080p
    Flash
    Yes
    Touch
    Yes
    Views
    Yes
    PLAYipp remote
    No
  • Philips D-Line - Troubleshooting your network

     Symptom

    • The material is not updated on the screen
    • It says "Connection lost" in some areas or all areas
    • Health status displays three red circles at startup.

     

    Wired Connection (Ethernet) Wireless Connection (Wi-Fi)

    If 3 green circles appears on the screen when it starts up, the media player have connection to our servers

    1. Restart the screen.
      You can do this by pressing on/off on the remote and then starting it with on/off again.

    2. Check all cables
      Check that all cables are properly connected into the screen.

    3. Verify the connection
      Verify that the hub, switch or router is connected to the screen. You will find this by following the network cable from the media player. 

    4. Verify that Ethernet is enabled.
      Press Home 1888  on the remote. You can be required to pull the IR receiver that is the glowing plastic tab och the side of the screen.
      Press network > Ethernet. And verify that is is enabled.

    5. If it still can't access the internet after the steps above a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)
  • Philips T-Line 10" - Installation of PLAYipp software

    This article is about how to update and install the PLAYipp software on a built-in media player in the PHILIPS T-Line 10" screen.

     

    Installation guide

    STEP 1: 

    Note!

    The USB memory must be formatted in FAT32!
     
    Download the PLAYipp / PHILIPS media player software place it on the USB memory. The latest software version can be found here. The file must be called "update.zip" and be zipped!
     
    If Safari is used the setting "Open Safe Files" must be turned off in Safari. This setting is found under Settings > General.

    STEP 2:

    1. Insert the USB memory into any USB port on the PHILIPS screen.

    2. Press in the big button on the back side of the screen and click down 6 times.

    3. In the PHILIPS T-Line menu. Go to About > Local update > ...Update.zip

    If all is done correctly an activation code will appear on the screen.
    screenshot.png
    Read Activate your media player using the activation code on how to activate your media player using the activation code.